Steve Robinson had been at four different jobs in eight years. So when he joined Chick-fil-A in 1981, he was surprised to find a different culture than any other fast food restaurant in America. On this episode of Marketing Trends, Steve talks about brand loyalty, how they rank-order innovation to put people first, and why his aim will always be to grow bigg ... Show More
Today
Why There’s More Content in 2026… But Worse Results
Merriam-Webster named "slop" the 2025 word of the year - and it explains everything about where AI-generated content is heading. Elizabeth Maxson, CMO of Contentful, reveals the uncomfortable truth about AI adoption: 96% of CMOs say it's a top priority, but only 65% are making me ... Show More
49m 22s
Mar 25
Spotlight: AI Context Windows Will Kill Forrester, Gartner, and G2 (Yext CEO Explains)
Best practices told you to optimize reputation across all 10,000 locations equally—but granular competitive data just revealed that 7,000 of those stores don't need it, and you're wasting millions on the wrong priorities. The era of broad-based marketing is over. Michael Walrath ... Show More
15m 25s
Dec 2020
#405: Chick-fil-A’s Competitive Advantage with David Salyers
Who would’ve thought a little fast-food restaurant serving chicken sandwiches would become a global, industry-leading powerhouse known for its customer service? That’s right, Chick-fil-A’s success isn’t just a result of their delicious food. David Salyers, creator of Spark and fo ... Show More
1h 22m
Dec 2022
Business Breakdown: Chick-fil-A | Ep 469
Slow and steady always wins the race. Today, Alex (@AlexHormozi) talks about Chik-fil-A’s story, interesting facts about the company, what they did to stay in the game, and some important lessons we can apply to our own businesses.Welcome to The Game w/Alex Hormozi, hosted by ent ... Show More
27m 38s
Sep 2022
The Journey of GOOD PLANeT Foods Part 2: Establishing A Brand in an Expanding Market
GOOD PLANeT Foods was established with a mission in mind, but how did that mission end up as products in the hands of consumers? On part two of this two-part episode, we welcome back David Israel, Founder and CEO at GOOD PLANeT Foods, who is joined by his Co-CEO, Bart Adlam, to f ... Show More
39m 18s
Feb 2024
Revitalizing a Brand by Embracing Change: How Applebee’s Reinvented Their Marketing Approach
From its inception in 1980 to the present day, Applebee’s has been a staple of American culture, offering comfort food and a welcoming atmosphere to patrons across the nation. However, like any long-standing brand, Applebee’s has faced its share of challenges, including a need to ... Show More
28m 39s
Jul 2021
Companies Have Lost the Distinction Between Data and Information
This week, NYU Stern School of Business finance professor Aswath Damodaran, joined to talk about why corporate earnings reports and regulatory filings keep getting longer, and why it's not necessarily a good thing for investors. Professor Damodaran explained why he thinks we are ... Show More
27m 27s
May 2020
Creating A Great Customer Experience with Mike Wystrach, CEO of Freshly
Every Friday, we share one of our favorite interviews with a previous guest. Today's episode features Mike Wystrach, CEO and co-founder of Freshly. Albert and Mike discuss Mike's extensive history in the food industry and how eating healthy has transformed his own life. Mike also ... Show More
47m 58s