logo
episode-header-image
Dec 2020
1h 25m

#405: Chick-fil-A’s Competitive Advantag...

Ramsey Network
About this episode

Who would’ve thought a little fast-food restaurant serving chicken sandwiches would become a global, industry-leading powerhouse known for its customer service? That’s right, Chick-fil-A’s success isn’t just a result of their delicious food. David Salyers, creator of Spark and former vice president of marketing, growth and hospitality at Chick-fil-A, reveals the company’s competitive advantage: their culture. From hiring to team building to finding a mentor, David gives us a behind-the-scenes look—based on his 37 years of service—at the leadership principles that guide Chick-fil-A and made it a multibillion-dollar company that truly puts people first.

 

entreleadership.com/podcast

David Salyers' website

Roam's website

Spark course from David Salyers

Intentional Interview Checklist

Review this episode for a chance to win a $25 Amazon gift card

 

Want expert help with your business question? Call 844-944-1070 and leave a message or send an email to podcast@entreleadership.com. You could be featured on a future podcast episode!

Up next
Yesterday
Is It Okay to Go Into Debt for This?
Today, we’ll hear about: • A business owner unsure if it’s the right time to purchase a building • A father hoping to create a business his kids will want to join • Dave’s perspective on good versus bad conflict • A young businessman struggling to find talent Next Steps: · 📞 Hav ... Show More
39m 23s
Aug 18
My Employees Aren’t Happy With Their Raises
Today, we’ll hear about: • A leader who is unsure if he’s giving his team the right pay raises • A man wondering about buying a business with a silent partner and employee he can’t fire • How Dave Ramsey manages business risk • A son who inherited his father’s business but has ze ... Show More
55m 57s
Aug 11
Our Business Is in the Red (Is It Time to Lay People Off?)
Today, we’ll hear about: • A business owner considering potential layoffs due to declining revenue • A leader struggling to talk to his team about their pay differences • An employee wondering how to best support his leader • A business owner who is considering moving or selling ... Show More
40m 12s
Recommended Episodes
Dec 2022
Business Breakdown: Chick-fil-A | Ep 470
Slow and steady always wins the race. Today, Alex (@AlexHormozi) talks about Chik-fil-A’s story, interesting facts about the company, what they did to stay in the game, and some important lessons we can apply to our own businesses. Welcome to The Game w/Alex Hormozi, hosted by en ... Show More
28m 34s
Mar 2022
Growing Better, Not Bigger with Steve Robinson, Former Executive Vice President and Chief Marketing Officer of Chick-fil-A, Inc.
Steve Robinson had been at four different jobs in eight years. So when he joined Chick-fil-A in 1981, he was surprised to find a different culture than any other fast food restaurant in America. On this episode of Marketing Trends, Steve talks about brand loyalty, how they rank-o ... Show More
46m 11s
Apr 2021
KFC vs Chick-fil-A | Sandwichmania | 6
It’s the the early 2000’s and the animal rights group PETA accuses KFC of cruelty in their poultry processing and creating “Frankenchickens.” As KFC revenues tumble, Chick-fil-A surges ahead, cultivating fanatic customers with opening day parties and lavish food giveaways. But wh ... Show More
22m 4s
Apr 2021
KFC vs Chick-fil-A | The Henhouse Heats Up | 4
It’s the late 1960s and Kentucky Fried Chicken’s new owner takes the rapidly expanding franchise public. America’s hottest new IPO makes dozens of employees instant millionaires, but not Harland Sanders, who sold his company for cash. Now brand ambassador, Sanders regrets his dec ... Show More
23m 39s
Mar 2023
978: Derrick Hayes CEO and Founder of The Famous Big Dave's Cheesesteaks
Derrick Hayes is the Founder and CEO of Big Dave's Cheesesteaks in Atlanta, GA. Derrick Hayes was born and raised in Philadelphia and moved to Atlanta, Georgia at the end of his teen years. He started selling "water ice" just outside Atlanta from a gas station in 2014 and in 2016 ... Show More
1h 32m
Feb 2023
962: Sandy Korem Founder and CEO at Festive Kitchen
Sandy Korem is the Founder and CEO of Festive Kitchen in Dallas, TX. Sandy was a nurse long before she was the CEO of a catering company. She left a nursing career because of the hours and raised two kids. Then she began catering. She began in 1991 by baking brownies in a 100 sq. ... Show More
1h 28m
Apr 2021
Chipotle: Simplicity as the Recipe for Success - [Business Breakdowns, EP. 02]
Today we will be diving into Chipotle, the fast-casual food chain known for its burritos. It was started in 1993 by Steve Els, an entrepreneur who is actually a classically trained chef and dreamed of opening a fine dining restaurant. He started Chipotle to earn cash for that dre ... Show More
47m 59s
Apr 2021
KFC vs Chick-fil-A | The Fried Chicken Future | 7
After decades in KFC’s shadow, Chick-fil-A rode a wave of chicken sandwich obsession to industry dominance. But for how long? Will consumers tire of the relative simplicity of fried chicken in between two pieces of bread? For more on the emergence of the chicken sandwich as fast ... Show More
23m 4s
Jan 2024
1055: Paula Haines CEO Freedom a la Cart
Paula Haines is the CEO of Freedom a la Cart. Paula Haines graduated college with a degree in marketing. Freedom a la Cart is a nonprofit that empowers women of Ohio who are survivors of sex trafficking and exploitation. The cafe and catering business gives these women workforce ... Show More
1h 32m
Sep 2020
#107 with Chris Bakke - This Serial Entrepreneur is an Idea Machine
Shaan Puri (@ShaanVP) hosts the pod today with guest Chris Bakke (@ChrisJBakke) an early employee at Bank Juice, which sold to Zillow. In today’s episode you’ll hear: Chris gives his background and how he ended up in the Bay Area (1:15), Shaan gives his philosophy on how to hire ... Show More
56m 8s
Listen to millions of songs and podcasts on Anghami