Who would’ve thought a little fast-food restaurant serving chicken sandwiches would become a global, industry-leading powerhouse known for its customer service? That’s right, Chick-fil-A’s success isn’t just a result of their delicious food. David Salyers, creator of Spark and former vice president of marketing, growth and hospitality at Chick-fil-A, reveals ... Show More
Today
Why Are My Employees Blowing Off Work?
If your employees know what’s expected but still aren’t showing up, it’s time to rethink how you’re holding them accountable. In this episode, head coach John Felkins talks with a business owner about how to create clear, outcome-based expectations and build a culture where your ... Show More
14m 55s
Oct 16
5 Signs You’re Ready to Add Another Location
A thriving first location doesn’t guarantee a successful second one. In this episode, head coach John Felkins breaks down how to know if your business has the leadership, cash, systems, quality and demand needed to expand successfully. Next Steps: · 🎯 Not sure what to do next in ... Show More
12m 23s
Oct 14
Reacting to Businesses Taking AI Too Far
AI can make your business faster—but without the right guardrails, it can also create a mess. In this episode, head coach John Felkins sits down with Ramsey’s chief technology officer, Brendan Wovchko. They react to real-world AI fails and discuss the guardrails every leader need ... Show More
23m 42s
Dec 2022
Business Breakdown: Chick-fil-A | Ep 469
Slow and steady always wins the race. Today, Alex (@AlexHormozi) talks about Chik-fil-A’s story, interesting facts about the company, what they did to stay in the game, and some important lessons we can apply to our own businesses. Welcome to The Game w/Alex Hormozi, hosted by en ... Show More
27m 38s
Mar 2022
Growing Better, Not Bigger with Steve Robinson, Former Executive Vice President and Chief Marketing Officer of Chick-fil-A, Inc.
<p>Steve Robinson had been at four different jobs in eight years. So when he joined Chick-fil-A in 1981, he was surprised to find a different culture than any other fast food restaurant in America. On this episode of Marketing Trends, Steve talks about brand loyalty, how they ran ... Show More
46m 11s
Aug 2025
S19E24: Why Chili’s Is Winning While Other Restaurants Struggle (August 18, 2025)
Send us Fan MailChili’s just posted five straight quarters of growth and a 39% sales jump, bucking the trend in a struggling casual dining sector.On today’s Market Outsiders, Jenny Rae and Namaan unpack what’s behind Chili’s surge and why its real competition may be McDonald’s an ... Show More
22m 48s
Mar 2025
#231: Chrissy Taylor, President and CEO of Enterprise Mobility – Your people are your secret sauce
What if I told you your biggest competitive advantage is something you’ve already got?
For Chrissy Taylor, the President and CEO of Enterprise Mobility, the 90,000 people who work at her company are what she calls “her secret sauce.”
And in today’s episode, you’ll learn how to ... Show More
57m 31s
Sep 2024
From Crystal Pepsi to Cool Ranch Doritos: Lessons from David Novak
David Novak, co-founder and former CEO of Yum! Brands, joins host Jeff Berman to share lessons from scaling one of the world’s largest restaurant companies. Hear how his focus on listening, team recognition, and taking big swings helped grow a fast food empire to a $32 billion ma ... Show More
32m 4s