Every leader knows how important listening is. But how often do we break it down and try to understand what it actually means to be a good listener?
Today’s guest, Rob Light, can really help us answer that question. He’s the Managing Partner of Creative Artists Agency, the world’s largest talent and sports agency. As the head of their music division, he ha ... Show More
May 28
#293: David Lafitte – CEO, Tecovas – Serve others with radical hospitality
If you lead a business, you know providing great service is vital. But what does that actually mean? For David Lafitte, CEO of the popular Western retailer Tecovas, it means radical hospitality. Stuff like offering shoppers free drinks, personalization, and a space to linger. Tre ... Show More
1h 9m
May 21
#292: Kecia Steelman, CEO, Ulta Beauty – Progress over perfection
Today, she is the CEO of Ulta Beauty, leading over 1500 stores worldwide, striking partnerships with Chanel and Beyonce, and creating record growth since she took over in early 2025. That kind of career momentum doesn’t happen by accident. And in this conversation, you’ll see the ... Show More
1h 4m
May 14
#291: Mark Smucker, Chair and CEO, The J.M. Smucker Company – Understand the soul of your brand
What’s the soul of your brand? And why might it be the secret to unlocking a new chapter of growth for your company? Today, David sits down with Mark Smucker. He’s the CEO and Chair of The J.M. Smucker Company, which is home to iconic brands like Smucker’s, Folgers, Uncrustables, ... Show More
55m 50s
Feb 2023
How To Be The Leader People Follow
Jeff Gibbard joins our host, Diane Helbig to discuss what every new manager needs to know before their first day, what our culture gets dead wrong about leadership, and how "Lovable Leadership" might fix what’s wrong with work.
Jeff Gibbard is the author of The Lovable Leader, a ... Show More
40m 13s
Nov 2023
656: How to Understand People Better, with Heather Younger
Heather Younger: The Art of Active Listening Heather Younger is an experienced international keynote speaker, best-selling author, CEO, and Founder of Employee Fanatix. Known as The Employee Whisperer, Heather harnesses humor, warmth, and an instant relatability to engage and upl ... Show More
37m 53s
Jun 2024
Listen, Learn, Lead— From the Vault
<p>Leaders are responsible for making decisions. In order to make good decisions, good information is necessary; and you get that information by stopping and listening to the people around you. In this episode from 2013, I discuss how you can create systems that incorporate liste ... Show More
20m 54s
Jun 2023
The Art of Persuasion: Building Buy-In and Inspiring Teams for Success W/ Alastair Wood
Have you ever needed to persuade someone to join your team or convince them to support a project? How did you approach the situation, and what did you learn from it? In this interview, we have the privilege of talking to Alastair Wood, Vice-President & General Counsel at Rhino a ... Show More
21m 45s