Today Steph Laposta is joined by Jeremy + Julie Brown of Province of Canada for the last episode of Real Life Retail, a weekly segment with honest, candid conversations with retailers. To finish the season off they talk about the creation of Province of Canada, the patience it takes to build a business, their thoughts on having a physical retail store versus ... Show More
Jul 2021
The new weird: Navigating the next era of commerce with Kristen LaFrance
🥳 SEASON FINALE! Today is our final, regular programming for Season 2 of Resilient Retail. Today, our host Kristen LaFrance is walkig us through the three pillars of community-led retail, aka- the next era of successful commerce. Tune in to hear her thoughts, emotions, and heart ... Show More
26m 11s
Jun 2021
On top since 1938: How REI builds a peak customer experience from beginning to end
REI needs no introduction. They’ve been a juggernaut in the outdoor retail industry for decades, and most of us already know that their customer experience is absolutely unmatched. In this episode, Chief Experience Officer Curtis Kopf digs into the ways that REI builds community, ... Show More
35m 38s
Jun 2021
Resilient News: Leading through Change with Kat Cole
This Friday, Kristen is joined with Kat Cole to cover the hottest industry news and trends of the week. Sadly we have reached the finale of Resilient News! To finish the season off we chat about leading through change, having empathy as a business owner, and staying on track with ... Show More
30m 23s
Sep 2025
The Future of E-Commerce: Trends, Tech, and Tactics
For today’s episode, we have a panel from this year’s Inc’s Founders House in Philadelphia. Social media director, Andrea Hardalo and her fellow panelists: Woodie Hillyard, co-founder and CEO of the men’s personal care brand W, Arthur Leopold, co-founder and CEO of the ad platfor ... Show More
35m 1s
Feb 2024
#138 - The evolution of the DIY shopping experience - Giulia Staffieri, Leroy Merlin
In this episode, we chat with Giulia Staffieri the Chief Marketing, Sales, and Omnichannel Officer, at Leroy Merlin. We learn about the DIY business model in Italy and their unique DIY store experience, which is more like a boutique and offers fully integrated services. Giulia al ... Show More
29m 32s
<p><i><strong>This episode is sponsored by</strong></i><a href="https://www.shopify.com/"><i><strong> Shopify</strong></i></a><i><strong>.</strong></i></p><p><i>Shopify POS is your command center for your retail store. From accepting payments to managing inventory, Shopify has EV ... Show More
