Retain: The Customer Retention Podcast

Creating Loyal Customers with Shep Hyken

Creating Loyal Customers with Shep Hyken

Understanding Your Customer with Adrian Swinscoe

Understanding Your Customer with Adrian Swinscoe

Connecting With Your Customers with H.E. Amb. Terry Earthwind Nichols

Connecting With Your Customers with H.E. Amb. Terry Earthwind Nichols

How To Create Superfans with Brittany Hodak

How To Create Superfans with Brittany Hodak

The Importance of Customer Experience with Nicolas Babin

The Importance of Customer Experience with Nicolas Babin

Finding The Balance Between Retention and Growth with Jem Bourouh

Finding The Balance Between Retention and Growth with Jem Bourouh

The Secret to Subscriptions with Matthew Holman

The Secret to Subscriptions with Matthew Holman

Content is Key with Alice Clark

Content is Key with Alice Clark

Being a Student of Human Beings with Bruce Temkin, the Godfather of Customer Experience

Being a Student of Human Beings with Bruce Temkin, the Godfather of Customer Experience

The Power of Listening with Dave Kerpen

The Power of Listening with Dave Kerpen

Leveraging Technology in Marketing with John Sime, Senior Product Marketing Manager at Shopify

Why Companies Need to be More Customer-Centric with Howard Tiersky, CEO of FROM

An Emotional Approach to Customer Retention with Jim Tincher, CEO of Heart of the Customer

The Secret to Lifecycle Marketing with Elyssa Verhoogen, Senior CRM and Lifecycle Consultant at Dojo

How To Create Customers For Life with Cole Atkinson, Senior Product Manager at Shopify

Why Customer Segmentation is so Useful with Devam Hirpara, Ecommerce and CRM Specialist at L’Oreal

Raising Your Brand’s Awareness Through Customer Retention with Sabrina Buus, Marketing Director at Sephora Germany, Switzerland, and Scandinavia

Why You NEED to Pay Attention to Retention with Joey Coleman, Chief Experience Composer at Design Symphony

How Well Do You Know Your Customers? with Ron Kaufman, CEO of Uplifting Service

How Customer Personalization Disrupted the Boutique Fitness Model with Laura Munkholm, President of Walla

Tough Times and Hardship: A Founder’s Journey with Anatoliy Labinskiy, Founder of GSM Growth Agency

Mastering Customer Experience: The Art of Being There with Dan Gingiss, The Experience Maker

The Game Plan: Demystifying Gamification with Moe Ash, Founder of The Catalyst

What the Future of Customer Experience Looks Like with Dave Norton, Founder of Stone Mantel

Why Airline Loyalty Programs Work with Mark Ross-Smith, CEO of StatusMatch.Com

Successful Conversion Rates with Will Laurenson, CEO of Customers Who Click

How to Understand Customer Emotions with Adam Toporek, CTS Service Solutions

Customer Service is Part of Your Brand with Khaled Alaa, Head of Experience at Talabat

The New Customer Journey with Iman ElNashar of eXtra

Should Your Business Be Subscription Based? With Ben Fisher, CEO of Rodeo

Never Sit in the Lobby with Glenn Poulos of NWS

Marketing Trends that Defined 2023: The Year of AI, Personalization and Loyalty Programs

The Value of Letting Go of Customers with Rand Fishkin, Co-Founder of SparkToro

COO of Mailchimp: Get Closer to Your Customer and Market, Leveraging the Power of Emotions in Business & What 3 Words Customer Retention Revolves Around!

CRM Expert: Don’t Try To Convert The Wrong People, What You Need to Know About CRM, & Why Habit Formation is Your Best Friend

Customer Experience Legend: Customer Service Hasn’t Changed, Don’t Spend On Socials & Loyalty Needs Emotions

Customer Retention Maestro: Crafting Unforgettable Customer Experience, The Power of Personal Touches, and How to Utilize Gifting Strategies

Customer Experience Consultant: Where You Find Loyalty, How You Control Customer Experiences & Why You Need To Treat Customers Differently

Customer Experience VP: Why Staying Connected to the Customer is Paramount, The Power of Saying No in Marketing & Don’t Forget the Long-term

Superfan Expert: How To Create Superfans, 5 Keys to Customer Retention & Treat Customers How You Want To Be Treated