Host Gemma Milne is joined by Tory Gundelach, Senior Vice President of Retail Insights at Kantar Consulting, to talk about how retailers were pressure-tested in 2020, how they are still adapting to the rapidly evolving environment, and facing ongoing uncertainty. They also delve into topics like the growth of e-commerce, the biggest key trends that have driven change over the past 12 months, and what might be next for retailers in 2021 and the years to come.

About Tory Gundelach

Tory is Senior Vice President of Retail Insights at Kantar Consulting who focuses on Target and the grocery channel. She has a rich background in retail that helps her spot emerging trends and understand both the strategic and tactical implications. Before joining Kantar in 2018, Tory held numerous roles in insights, merchandising, and strategy with 84.51°, dunnhumby, and Target. She holds an MBA and a bachelor of science in business from the University of Minnesota’s Carlson School of Management.

Learn more about Kantar:

https://www.kantar.com

Topics of discussion

Biggest changes and challenges in retail over the last year (01:57)
Retail trends that are temporary and those that are long-term (11:42)
How retailers have addressed the specific issue of order fulfillment (18:54)
How to forecast when historical data may no longer be accurate (21:29)
The most creative solutions to address current retail challenges (24:27)
How technology is supporting and accelerating retailer capabilities (31:14)

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Retail gets creative, with Tory Gundelac...