How has the banking industry adapted to the changes that we've all been affected by in 2020? Emirates NBD’s Senior Executive Vice-President and Head of Retail Banking and Wealth Management, Suvo Sarkar and Executive Vice-President, and Head of Retail Banking UAE, Marwan Hadi, talk us through initiatives the bank has introduced to ease the burden in trying times and how current attitudes and thinking will impact Emirates NBD's approach to banking in the near future.
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