logo
episode-header-image
Jul 2019
43m 56s

Netflix's Customer Obsession by fmr Netf...

Product School
About this episode
In today's episode Gibson Biddle, former VP of Product at Netflix, talks about the importance of customer obsession and how to delight your customers in hard to copy margin-enhancing ways. Get a FREE copy of our Product Book HERE Social Links: Find out more about Product School hereFollow our Podcast on TikTok hereFollow Product School on LinkedIn here 
Up next
Aug 19
Square Global Head of Product on: How to Build AI Agents People Actually Use, Why $49B Company Got Rid of General Managers | Willem Avé
Two years ago, Square tore up its general-manager model and rebuilt the entire company around functional excellence. In this episode of The Product Podcast, Carlos (CEO at Product School) sits down with Willem Avé, Global Head of Product at Square (part of Block), to unpack why t ... Show More
28m 45s
Aug 12
How Skydio Ships Flying Robots With Just 20 Product Managers
Most people think of drones as toys. Alden Jones thinks of them as infrastructure. In this episode of The Product Podcast, Carlos (CEO at Product School) visits Skydio's California office to sit down with Alden Jones, VP of Product at Skydio, the autonomous drone company building ... Show More
32m 27s
Jul 29
How to Know Your AI Feature Actually Works (n8n's Founder's Metric) | Jan Oberhauser, CEO n8n
n8n's founder puts the company's GitHub repo, nearly 200,000 stars, right next to the paid signup button, and he's genuinely fine if you never pay. In this episode of The Product Podcast, Carlos (CEO at Product School) sits down with Jan Oberhauser, CEO of n8n, the open-source au ... Show More
46m 20s
Recommended Episodes
Oct 2022
307 - Powerful Storytelling is Product Management
tail spinning
30m 42s
Jul 2020
Over-communicate to Maintain Customers | Coffee & Commerce Episode 14
<p>Today’s episode is another edition of our Coffee and Commerce series where we are joined by Vala Afshar, Chief Digital Evangelist at Salesforce to discuss creating a business culture designed to maintain the customer. Enjoy! Let me know what you think. Tweet me or leave a revi ... Show More
53m 59s
Nov 2022
309 - Human Relationships are Product Management
In the latest episode of This is Product Management Jamin Brazil, Managing Director of HubUX at Voxpopme, talks about why building solid human relationships and becoming indispensable in solving a problem for your customer can determine the success of a product, and why adding va ... Show More
34m 36s
Jul 2024
GENIUS Strategy To Make Everyone Want to Buy Your Stuff | Ep 724
"Customers are bloodhounds for value." In this episode, Alex (@AlexHormozi) explains a framework for different ways that you can make your offer more attractive and ultimately drive to more positive word of mouth, repeat purchases, and higher conversions. Welcome to The Game w/Al ... Show More
31m 29s
Aug 2025
TIP748: The Netflix Playbook: Fewer Rules, Greater Results w/ Kyle Grieve
On today’s episode, Kyle Grieve discusses the radical culture that helped Netflix dominate Blockbuster and achieve massive long-term success. He explores lessons on talent density, candor, feedback, freedom, and responsibility that reveal how culture can become a company’s greate ... Show More
1h 2m
Oct 2023
How To Become The Only Choice For Customers
In this episode, I share one of my favorite topics (obsessions), which is to figure out Why customers should choose a specific brand and offering and how that brand/offering can become so relevant and valuable that it leads to "onlyness" (being seen as the only viable choice). To ... Show More
16m 12s
Jun 2020
The Netflix Effect
In Land of the Giants: The Netflix Effect, Recode’s Peter Kafka and Rani Molla examine how Netflix got where it is today and whether or not it can maintain its streaming supremacy. Hear from Netflix’s founders and top executives as well as its competitors, critics and more - cove ... Show More
3m 12s
Aug 2022
305 - Passion and Problems are Product Management
tail spinning
28m 31s
Jan 2023
310 - Building Meaningful Products is Product Management
In 2023's first episode of This is Product Management Emmanuel Probst, Global Lead for Brand Thought-Leadership, Senior Vice President of Brand Health Tracking at Ipsos, and author of the new book "Assemblage," explains why it is important to make a positive impact on people and ... Show More
31m 51s
Apr 2023
313 - Integrating Customer Feedback is Product Management
This latest episode of "This is Product Management" features Dan Erickson, CEO and founder of Viable. He shares his perspective on the importance of customer feedback and explains how Viable uses generative AI to manage this process. Learn about the shift AI is bringing into feed ... Show More
28m 40s