To survive a crisis, you have to double down on who you already are as a company. This is something Ellen Kullman knows, having led DuPont through the 2008-2009 financial crisis, and taken the CEO role at 3D-printing unicorn Carbon only weeks before Covid hit. Through her years as a leader, Ellen has developed four crisis principles that allowed her to lead ... Show More
Sep 1
When AI agents do your shopping, everything changes, with Shopify’s Jess Hertz
For decades, e-commerce rewarded the biggest brands who could buy their way to the top of search results. AI is changing that. Shopify COO Jess Hertz joins Rapid Response to share what Shopify's data reveals about the agentic shopping revolution in real time, and how the company ... Show More
29m 52s
Aug 29
Pioneers of AI: Designing AI for people and the planet, with Aza Raskin
AI is rapidly changing what it means to be human, but is AI development truly human-centered? According to Aza Raskin, co-founder of the Center for Humane Technology, the answer is largely “no.” The man who invented the “infinite scroll” is now working to understand why the most ... Show More
44m 34s
Mar 2025
How to Prepare For—and Lead Through—a Crisis
Over her career, Simmons University President Lynn Perry Wooten has studied crisis leadership and managing uncertainty. Her most recent book, The Prepared Leader, breaks down successful strategies for navigating crises—whether it’s a pandemic or a viral customer complaint. She ta ... Show More
25m 8s
Dec 2020
How to lead in a crisis | Amy C. Edmondson
How do you lead in times of absolute upheaval, when you can't predict what change could come tomorrow? With humility, transparency, and urgency, says leadership researcher Amy C. Edmondson, because these are the ingredients that make a workplace psychologically safe. After the ta ... Show More
10m 58s
Feb 2021
Developing Resilience on the Path to Becoming a CEO
As a Black female CEO, Shellye Archambeau is no stranger to adversity. Now she faces her most critical leadership decision. The software company she leads, MetricStream, is losing customers, hemorrhaging cash, and struggling to make payroll. Harvard Business School professor Tsed ... Show More
29m 41s
Jan 2023
Navigating business risks: How to focus on what matters
Text us your thoughts on this episodeAfter a series of crises, from the pandemic to geopolitical issues to the current economic conditions, executives are becoming seasoned in handling challenges. Today we’ll explore how executives can evaluate evolving risks, meet the changing n ... Show More
18m 44s
Apr 2023
Suzy Deering: “I was at my best when I was challenged but not defeated. I could be transparent and vulnerable. That then led to empathy across the organization.”
According to Suzy Deering, we’re in a transformational leadership crisis. In this episode, we chat with the prolific CMO on what she’s learned about fostering trust at the helm of major brands like Ford, eBay and Verizon and why fear can paralyze change in organizations. We also ... Show More
35m 15s
Mar 2025
How to Stay Focused During Unprecedented Times
Send us Fan MailRunning a business during political and economic uncertainty requires strategic focus, not panic. In this episode, I share practical strategies to stay grounded when consumer spending tightens and decision fatigue creeps in. Learn how to audit expenses, build a ca ... Show More
36m 20s
Jan 2025
How to Win by Being Right and Contrarian: Lessons from Zappos to DoorDash
Alfred Lin shares strategies for navigating startup challenges, building resilient teams, and creating long-lasting value. Lin explores lessons from companies like Zappos, Airbnb, DoorDash, and Amazon, offering actionable insights on topics like hiring for potential, managing cri ... Show More
2h 16m