Horst Schulze, cofounder of The Ritz-Carlton Hotel Company, started out cleaning ashtrays as a busboy before working his way up through some of the world's best hotels and becoming COO of Ritz-Carlton and later CEO of Capella Hotel Group. He shares the principles of stellar customer service to which he credits his success — and explains how they apply to eve ... Show More
Jul 30
Introducing The Founder Mindset: Tim Ferriss on Experiments, Risk, and Freedom
What does it take to be a successful entrepreneur in today's uncertain world? How do you balance risk, decision-making, and curiosity? We’re sharing an episode from The Founder Mindset with Reza Satchu, the new podcast from Harvard Business School Foundry about what it truly take ... Show More
32m 40s
Jan 2017
Creating World Class Service, Part 1
On this month’s podcast, Andy talks with Horst Schulze, chairman and CEO of Capella Hotel Group, about what it means to create world-class service.<p>See <a href="https://omnystudio.com/listener">omnystudio.com/listener</a> for privacy information.</p>
30m 51s
Apr 2024
Is The Customer Always Right?
In this episode, we'll hear the inspiring story of Brian Scudamore, the CEO of 1-800 GOT JUNK?, who faced a major business setback but was able to turn things around by embracing failure and focusing on his team. Through personal anecdotes and lessons learned from other successfu ... Show More
12m 1s
Mar 2018
How to do good and do good business, w/Starbucks' Howard Schultz
You can make your social impact and your bottom line work hand-in-hand. But you'll have to be as creative and innovative about your company's values as you are about the business itself. Howard Schultz, chair and former CEO of Starbucks, not only changed how America wakes up, but ... Show More
42m 3s