Horst Schulze, cofounder of The Ritz-Carlton Hotel Company, started out cleaning ashtrays as a busboy before working his way up through some of the world's best hotels and becoming COO of Ritz-Carlton and later CEO of Capella Hotel Group. He shares the principles of stellar customer service to which he credits his success — and explains how they apply to eve ... Show More
Yesterday
Purpose-Driven Leadership in an Era of Polarization
Even in difficult times, leadership must be about empathy, authenticity, fairness and service. That's according to Darren Walker, the outgoing CEO of the Ford Foundation, a nonprofit with an endowment of billions of dollars and a charge to reduce poverty and injustice. Drawing on ... Show More
31m 15s
May 2024
Bobbie Lloyd, CEO of Magnolia Bakery, on how Kindness, Humanity, and Passion Correlate with Success
Bobbie Lloyd, CEO of Magnolia Bakery, shares her journey from culinary school graduate and former chef for Calvin Klein to leading an iconic brand renowned for its amazing cupcakes and out-of-this-world banana pudding, a favorite of host Robert Tuchman. After working under former ... Show More
41m 47s
Nov 2023
Hilton Group CEO: What makes a good hotel?
<p>Christopher Nassetta became the CEO of Hilton in 2007, at a time when the company was acquired by the private equity firm Blackstone. He navigated through challenges such as the impact of the recession, the rise of online travel agencies, and the emergence of new competitors. ... Show More
31m 24s
Aug 2021
Customer Success and its Business Impact - with Nick Mehta, CEO Gainsight
Being the CEO of a B2B SaaS company that creates a new market category, grows the company to >$100M ARR, and then purchased for over $1B by a top tier Private Equity firm may be the ultimate goal of many entrepreneurs - but for Nick Mehta and Gainsight, it is just the beginning.
... Show More
41m 7s