Choosing an AI model without defining the task can leave organizations paying for capabilities they do not need or relying on tools that cannot handle the work. In this episode, Melissa Ramey, Director, AI Transformation – Data Insights and User Experience at Salesforce, joins Emerj's Yolandi de Weerdt to examine how leaders can evaluate models against the work their teams need done. She discusses testing models on everyday tasks, involving employees in workflow assessment, and revisiting performance as requirements change.
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