Melissa Stevens has a rule at Fifth Third: your employees are your brand.
The chief marketing officer of one of banking's strongest regional brands joins Jim Marous to explain how Fifth Third grows relationships from the inside out, by giving its people the data, the insight, and even the influencer status to become the bank's most trusted voices.
Stev ... Show More
Yesterday
Bank of America's Loyalty Rewards Reset
Bank of America dropped the $20,000 minimum. 5 million clients enrolled. For most of the last decade, a large bank rewards program was something a client earned their way into. Bank of America’s preferred rewards program required $20,000 in balances, making loyalty a benefit of a ... Show More
29m 25s
Aug 2020
What does Covid-19 mean for the future of Banking?
How has the banking industry adapted to the changes that we've all been affected by in 2020? Emirates NBD’s Senior Executive Vice-President and Head of Retail Banking and Wealth Management, Suvo Sarkar and Executive Vice-President, and Head of Retail Banking UAE, Marwan Hadi, tal ... Show More
16m 40s
Jul 2021
545. Insights: How can tech and culture work together to shape the future of banking?
Our expert hosts, David Brear and Tim Heard, are joined by some great guests to dive into all thing new banking business models.
We start by looking at what the industry looks like now. Where are we, what are the banking models that we’ve seen come out and how has the industry ... Show More
54m 38s
Oct 2025
1002. Insights: The digital transformation race: big banks vs neobanks.
About this episode:In this episode, in partnership with Enfuce, host Benjamin Ensor dives into the real state of banking transformation in today’s digital-first world. It’s no longer just legacy banks versus neobanks; it’s about who can truly meet rising customer expectations, ma ... Show More
47m 5s
Oct 2021
575. Insights: How does the cloud disrupt traditional banking?
Our expert host, Benjamin Ensor, is joined by some great guests to talk about all things Cloud-based Banking.
Cloud-based platforms have the potential to revolutionise the banking sector as we know it, but the findings of our latest report with nCino suggest there’s still a lo ... Show More
49m 20s
Jul 2023
2460: Modernizing Wealth Management: A Back Office Revolution
I sit down with Ryan George, the CMO of Docupace, a leading cloud-based fintech platform transforming the back office processes in the financial services industry. With over 15 years of marketing and communications experience in finance, Ryan shares his journey and how he became ... Show More
20m 26s
Jan 2021
The Download: What’s ahead for Canadian banks?
While challenges remain in the near term, leaders of the country’s top banks agree that a rebound is likely on the horizon, with vaccines playing an ever-important role. What other factors are impacting Canada’s financial sector? Stu Kedwell, Co-Head, North American Equities, rec ... Show More
6m 38s
<p><strong>Shantanu Tewari</strong>, Head of Insurance Practice at <a href="https://newgensoft.com" target="_blank" rel= "noopener">Newgen</a> Software, discusses digital transformation in the insurance industry. Although insurance tech has been on the rise for nearly a decade, t ... Show More
