AI is no longer simply helping consumers make decisions. It is becoming an active participant in what they discover, trust and buy.
Learn more at https://justcreative.com/podcast
In this episode of JUST Branding, Jacob Cass and Matt Davies speak with Asha Parmar, founder of Élan Intelligence, about the changing relationship between brands, buyers and AI.
Asha explains how AI is compressing the traditional customer journey, influencing brand discovery and creating a new kind of AI enabled consumer. The conversation explores “machine equity”, the role of reviews and third party conversations, and why brands must now communicate clearly with both people and machines.
They also tackle a bigger question: if consumers increasingly outsource their research, decisions and even personal reflection to AI, how will that affect identity, values and brand loyalty?
You’ll learn:
• How AI is changing consumer behaviour and purchase decisions
• Why the traditional marketing funnel is being compressed
• What machine equity means for brand builders
• How brands can become more visible to AI systems
• Why transparency and genuine customer experience matter more than ever
• How to research AI behaviour within your category
The next buyer choosing your brand might not be human. Is your brand ready?