Why Are Some StubHub Customers So Mad?

The Wall Street Journal & Spotify Studios

About this episode

StubHub, a ticket resale platform, is facing a flood of complaints from World Cup fans who bought tickets months in advance, only to be stranded hours before the games. WSJ’s Hanna Krueger unpacks her months-long investigation into the company’s customer service and one disappointed fan recounts his troubles getting his refund. Jessica Mendoza hosts. Furthe ... Show More

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17m 14s

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