"The first negotiation is actually a negotiation I have with myself about my own story."
Before you can have hard conversations with others, you need to have an honest conversation with yourself. That's the counterintuitive advice from Sheila Heen, a Harvard Law School lecturer and co-author of Difficult Conversations: How to Discuss What Matters Most, who says our own internal narratives often derail our attempts at negotiation and conflict resolution. In this episode of Think Fast, Talk Smart , Heen joins Matt Abrahams to explore effective communication in high-stakes situations. From giving and receiving feedback with her “ACE” framework (Appreciation, Coaching, and Evaluation) to recognizing the "degrees of difficulty" in disagreements, she offers practical strategies for having productive conversations even when emotions run high.
Key Takeaways:
Activity:
Episode Reference Links:
Connect:
********
Thank you to our sponsors. These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost.
Unleash your Superhuman potential with AI that meets you where you work. Learn more at superhuman.com
Join our Think Fast Talk Smart Learning Community and become the communicator you want to be.