Holly Daniels is the Head of eCommerce at CULT MIA & a Drapers 30 Under 30 Alumni. CULT MIA is an independent luxury fashion marketplace, showcasing new designers and unique collections, many of which are exclusive on their Shopify website. Founded in 2019 they won Draper's Best Independent Retailer in 2022 AND 2023 and last year were named in the UK Fast Growth Index – not surprising since in the last couple of years they’ve scaled sales 5 times.
In this episode, Holly lifts the lid on how CULT MIA scaled 5X while navigating global logistics, international expansion, and the unique challenges of running a luxury fashion marketplace. Expect practical insights on data-driven growth, entering new markets, creating exceptional customer experiences, and using AI where it delivers real business impact.
Hit PLAY to hear:
Key timestamps to dive straight in:
[04:22] CULT MIA’s global market reach
[08:50] CULT MIA’s brand values and products
[12:10] Managing international shipping logistics
[13:29] Cross-border operations and sustainability
[18:01] Understanding Regional Customer Behavior
[20:06] Building trust with new markets
[23:07] Using AI for administrative tasks
[25:15] Listen to Holly’s Top Tips!
Full episode notes here: https://ecmp.info/604