Jul 6
41m 59s
00:00 Introduction to Ryan Volberg and His Journey
02:48 The Evolution of Restaurant Technology
05:49 The Concept of Daily Pay for Hospitality Workers
08:25 Introducing Guestology: A New Approach to Guest Engagement
11:05 Understanding Guest Loyalty and Retention
14:06 The Mechanics of Guest Recognition and Personalization
21:18 Crafting Personalized Guest Experiences
23:07 The Power of Machine Learning in Hospitality
24:24 Understanding the SAPS Model for Guest Loyalty
26:58 The Cost of Loyalty: Status vs. Discounts
29:42 Attribution and Proving Value in Guest Engagement
30:18 Engaging Occasional Guests: Strategies for Retention
36:43 Building Lasting Relationships with Guests
