Many teams struggle with the same invisible problem: unspoken norms that quietly undermine collaboration, performance, and trust.
Even when leaders want better behaviors, more ownership, healthier boundaries, and stronger collaboration, change often stalls because no one has named what’s actually happening.
Fortunately, this week’s guest helps managers put language to the hidden norms shaping their teams and offers a practical way to replace judgment-based practices with norms that help people do their best work.
Nilofer Merchant is a bestselling author, speaker, and thought leader on innovation, collaboration, and organizational culture. In her work, she focuses on helping leaders identify the outdated norms holding teams back and redesign work in ways that unlock human potential. She is the author of Our Best Work and founder of The Intangible Labs.
In this conversation, we explore how managers can surface unspoken norms, talk about them without defensiveness, and create shared ownership for cultural change. We also discuss why real change requires choice, not control, and how small shifts in language and process can cascade into healthier team dynamics.
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Keep up with Nilofer Merchant
- Connect with her on LinkedIn here: https://www.linkedin.com/in/nilofermerchant/
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