Growing a property management business often starts out exciting. More properties, a bigger team, strong results. But as the business grows, so does the responsibility. There are more decisions to make, more people relying on you, and less room to step away. And that becomes even harder when you're also trying to be present for your family.

In this episode, we explore what happens when a business keeps growing but the structure doesn’t keep up. We also talk about how small changes in leadership, systems, and mindset can completely transform how your business feels to run, both at work and at home.

I’m joined by Rebecca Halton, CEO, Licensee and Auctioneer at the helm of one of WA’s top-performing LJ Hooker offices and the number one Property Management Business in the LJ Hooker network across Australia. Bec shares her incredible journey growing the business in Perth from around 400 to 4,000 properties under management.

She gives us a behind-the-scenes look at what growth really felt like. From the pressure of doing too much herself, to the impact it had on family life, and the game-changing decisions that helped her build a business that runs smoothly without needing her in every part of it.

“You don’t just wake up with freedom. You have to design it, and you have to know exactly what you’re building towards” - Rebecca Halton

We cover:

How Bec grew an LJ Hooker property management business from around 400 to 4,000 properties under management and why the business had to operate very differently as it scaled
What Bec learned once the rent roll reached size, including the reality of losing 20–30 properties every month through sales and landlords exiting
Why bringing in new managements doesn’t automatically mean growth, and how the numbers can be misleading if you don’t understand what’s leaving
How many new managements Bec’s business needs each month just to stay the same size and why that was a turning point in how she thought about growth
Why one business development manager is never enough in a large rent roll, and how relying on one person limits business growth
How Bec structured business development across a team inside an LJ Hooker network to support a growing rent roll
What it looked like when Bec was personally running sales, property management, finance, HR, and payroll and why that model eventually broke
How motherhood, family life, and burnout forced Bec to redesign the business so it no longer relied on her being across everything and support her life long term

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate