Dr. El Chaar is joined by Justin Morel, Chief Operating Officer of Toptable Group, the acclaimed hospitality company behind some of Canada’s premier restaurants and two standout New York City destinations, Oceans and Carlotto. Together, they dive into what truly makes an experience magical: empathy, anticipation, leadership, consistency, and creating moments that make people feel seen and cared for.
From the definition of hospitality to lessons from Unreasonable Hospitality, generational shifts in the workforce, AI’s impact on service, and how to inspire the next generation — this conversation bridges two worlds with surprising similarities.
If you’re passionate about patient experience, leadership, or hospitality at its highest level, this episode is for you.