Property management leadership has never been more demanding, but it’s also never been more rewarding. When leaders focus on clarity, communication, and care, they don’t just reduce turnover; they build teams who feel valued, trusted and motivated to grow.

In this episode I chat with Rachel Atkin who is a respected property management leader with more than 20 years’ experience in real estate. As the Property Management Operations Manager and Performance Coach for Harcourts Victoria, she focuses on business growth, team development, and practical support across the network.

Named one of Elite Agent’s Top 50 Industry Influencers, Rachel is also a RiSE Initiative Influencer, Mental Health First Aid Practitioner, and Inspirational Women Ambassador for Harcourts Victoria. She’s a regular speaker at events across Australia and New Zealand, known for her people-first approach to leadership, training, and growth in property management.

Rachel reminds us that effective leadership in real estate isn’t about knowing it all, it’s about understanding your people, showing up with empathy, and committing to your own development as much as theirs.

If you’ve ever felt like you’re failing your team, this episode will remind you that great leadership isn’t about perfection it’s about connection.

“ I think people misunderstand that sometimes kindness and calmness in leadership means that you are soft. But actually it's a superpower.You know why? Because it's all about no shades of gray. There is transparency, there's clarity, there is kindness and a supporting factor of people behind that.” - Rachel Atkin

We cover:

The importance of having real conversations with your team about how they like to work and what drives them
Ways to attract and keep great people in your property management business
Why clear development plans help your team grow and stay on track
What servant leadership really means and how kindness can still be strong leadership
Supporting your team’s wellbeing through things like the Harcourts Real Care app and mental health first aid
Tips for managing recruitment and retention challenges in today’s property management market
How to handle tricky client conversations with confidence and empathy
Using feedback and surveys to build better relationships with both owners and renters.
Finding and fixing small communication gaps before they turn into bigger problems
The value of staying curious and always learning as a leader

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

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Leading Large Property Management Teams ...