What separates a good property manager from a great one?

It’s not just doing the routine inspections, collecting rent, or chasing arrears. It’s being able to have deeper, value-driven conversations with landlords, ones that go beyond the usual transactional touchpoints and actually speak to why they became investors in the first place.

And that’s exactly what this episode is all about.

Many landlords buy investment properties to create financial freedom yet property managers often miss the opportunity to be a real partner in that journey. Instead of only talking about repairs or rent increases, what if you could start meaningful conversations about topics like equity growth, tax depreciation, and market trends?

That’s where the magic happens.

In this episode, we chat with Mike Mortlock, Managing Director of MCG Quantity Surveyors, one of Australia’s fastest growing QS firms. A leading expert in tax depreciation, Mike has helped thousands of investors boost their cash flow and is a regular commentator in AFR, API Magazine, and more. He’s also the host of the Geared for Growth podcast and was named one of the Top 50 most influential people in real estate by Elite Agent Magazine. He also sits on the board of the Property Investment Professionals of Australia, so he brings a wealth of insight to this conversation.

“I believe they should always be leading the conversation around rent and rental movements. So you don't want the landlord to be sort of saying, oh, I've seen some data that says rents have increased by X percent. You want to be able to deliver that. And that really, I feel should be within the realm of expertise of a property manager.” -Mike Mortlock

We explore:

The #1 conversation most property managers are missing with landlords
How to bring up tax depreciation even if you don’t fully understand it yourself
What landlords actually want from their property managers
The 3 triggers that tell you a landlord needs a depreciation schedule
Why property managers should have a network of trusted experts, from insurance to finance
How to add more value and stand out from your competitors in the same suburb
Creative ways to educate, retain, and impress your landlords using tools like AI, webinars, and industry partnerships
Why deeper conversations lead to better onboarding and longer retention

Kylie’s Resources:

Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool

Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool

That Property Mum Courses: https://www.thatpropertymum.com.au/courses/

The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate

Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call

Kolmeo: https://kolmeo.com/

Sensor Global: https://sensorinsure.com/

Beyond Rent: Investor Conversations That...