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Welcome to the Service Business Mastery Podcast!
Visit our website for more episodes and insights! https://www.servicebusinessmastery.com
In this episode of the Service Business Mastery podcast, host Josh Crouch talks with Clay Neumeyer, President of Service Loop Electrical, and Joseph Lucanie, Electrician and Senior Sales Representative at Jones Services, are also the hosts of the Million Dollar Electrician Podcast. They discuss how they help service business owners grow by improving customer service and leadership. Clay and Joseph explain how clear communication, fair pricing, and offering value lead to loyal customers and strong teams. They also share how focusing on service quality and building trust helps businesses thrive long-term.
This conversation focuses on Clay and Joseph’s work helping service business owners grow through better customer service and leadership. They share how clear communication, fair pricing, and offering real value can create loyal customers and strong teams. They explain how focusing on service quality, building trust, and leadership growth leads to long-term business success. The discussion highlights why small changes in service can lead to big growth and improved customer relationships.
In this episode, here's what you can expect to learn:
How clear communication and pricing can build loyal customers.
Why focusing on service quality leads to long-term business growth.
Offering value beyond the job sets you apart from competitors.
Why building trust with your team and clients leads to success.
How small changes in your service can make a big impact on growth.
Timestamps ⏰
00:00 - Introduction
02:33 - Introducing Clay and Joseph
04:41 - Joseph’s Story of Service Failure
06:27 - The Long-Term Impact of Service
10:17 - Why Contractors Don’t Focus on Service
12:24 - The Importance of Slowing Down to Deliver Value
16:07 - Pricing Strategies for Growth
19:49 - The Value of Communication in Service
21:01 - The Role of Proper Pricing
27:29 - Avoiding Busy Work and Focusing on Strategic Growth
30:50 - Investing in Your Health and Business
33:21 - The Power of Knowing What You Want
36:55 - The Importance of Family and Faith in Business
42:21 - Work-Life Balance and the Impact of Prioritizing Health
45:43 - Client Success Story: The Power of Service Options
48:11 - Shameless Plug: Million Dollar Electrician Podcast
49:36 - Closing Thoughts and Final Advice
If you enjoyed this chat with Clay Neumeyer and Joseph Lucanie, please leave us a review (5 stars would mean a lot 😉).
Links & References:
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This episode is kindly sponsored by:
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