It’s easy to say you care about customers. But how do you actually make decisions with them in mind?
In this episode, David sits down with Amazon CEO Andy Jassy for a behind-the-scenes look at how one of the world’s biggest companies keeps customer focus at the heart of everything, from product launches to leadership culture.
You’ll also learn:
The tw ... Show More
Aug 27
#306: Tony Spring, Chairman & CEO, Macy’s, Inc. – Hit the ground listening
Everyone says to “hit the ground running.” Tony Spring thinks that’s terrible advice. Tony is the Chairman and CEO of Macy’s, Inc. an iconic retail institution with over 150 years of history. He took charge in 2024 after a 35-year career moving through the ranks at sister company ... Show More
1h 4m
Aug 20
#305: Harry Arnett, Cofounder & CEO, MUNICIPAL – Bet on yourself
As a leader, you take chances all the time. On big ideas. On new hires. On financial investments. But when was the last time you bet on yourself? That’s what Harry Arnett did when he co-founded the golf sportswear brand MUNICIPAL along with Mark Wahlberg. After years of success r ... Show More
1h 8m
Aug 13
#304: Ron Johnson, Creator of the Apple Store – A great customer experience is an act of love
You’ve probably been inside an Apple Store. And if you have, you know: it’s a totally different kind of retail experience. That’s because of Ron Johnson. He was Steve Job’s handpicked hire to launch the Apple Store, after Steve saw how Ron revitalized Target with an emphasis on d ... Show More
1h 10m
May 2025
Amazon CEO Andy Jassy on Agility, AI Strategy, and the Changing Role of Managers
It's a tough time to lead one of the biggest companies in the world - one that depends on supply chains, physical infrastructure, and top tech talent to stay competitive. But Andy Jassy, who took over as CEO of Amazon from legendary founder Jeff Bezos in 2021, manages in a way th ... Show More
31m 35s
Apr 2025
TIP716: The Power of Customer Obsession: Amazon’s Secret Weapon w/ Kyle Grieve
On today’s episode, Kyle Grieve explores the DNA of Amazon by tracing Jeff Bezos’s early influences, strategic decisions, and relentless focus on customer experience, revealing how a bold vision and founder-led culture built one of the most dominant businesses in history. IN THIS ... Show More
1h 4m
Aug 2020
Steven Anderson: Grow Your Business Like Amazon | Entrepreneurship | E75
What can we learn from the world's richest man and Amazon's CEO, Jeff Bezos? On today's show we are chatting with Steve Anderson, author of "The Bezo's Letters - 14 Principles to Grow your Business like Amazon." Steve has spent 35+ years helping the insurance industry understand, ... Show More
54m 34s
Nov 2020
How Jeff Bezos Built One of the World’s Most Valuable Companies
Sunil Gupta, Harvard Business School professor, has spent years studying successful digital strategies, companies, and leaders, and he's made Amazon and its legendary CEO Jeff Bezos a particular areas of focus. Drawing on his own in-depth research and other sources, including a n ... Show More
27m 7s
Mar 2024
Getting Inside The Head Of Your Customers
<p>You care deeply about your customers, clients and even prospective customers and clients. You know you have the solution to some of their biggest problems, but getting them to understand and believe that can be a difficult task at times.</p> <p>In this episode, Bill Glazer wal ... Show More
46m 10s
Aug 2024
Got Business Problems? Just Talk to Your Customers | Ep 728
"At the end of the day, your customers are the people you serve and they have all the information you need to make your product better." In this episode, Alex (@AlexHormozi) explains the importance of a direct line of communication to your customers to improve your sales, marketi ... Show More
5m 43s
May 2021
Jeff Bezos (Insights, Stories, and Secrets)
What I learned from Working Backwards: Insights, Stories, and Secrets from Inside Amazon by Colin Bryar and Bill Carr.
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[3:58] What is best for the customer? Do that: "Amazon believes that long-term growth is best produced by putting the customer first. If you held this conv ... Show More
1h 3m