It’s easy to say you care about customers. But how do you actually make decisions with them in mind?
In this episode, David sits down with Amazon CEO Andy Jassy for a behind-the-scenes look at how one of the world’s biggest companies keeps customer focus at the heart of everything, from product launches to leadership culture.
You’ll also learn:
The tw ... Show More
Oct 15
#313: Joe Preston, President & CEO, New Balance – Focus on what you can control
How did New Balance go from a modest “dad shoe” brand to a $10 billion global company? You might assume they just copied the playbook of their big-name competitors. But New Balance President & CEO Joe Preston knows better. In this conversation, he opens up about their unconventio ... Show More
1h 3m
Oct 8
#312: Ben Cowan-Dewar, Cofounder & CEO, Cabot – Be an idea collector
How does a 24-year-old with no construction experience turn a remediated coal mine in rural Nova Scotia into one of the world’s top golf destinations? That’s the story of Ben Cowan-Dewar, Cofounder and CEO of Cabot. Twenty years later, he’s built one of the most respected golf br ... Show More
1h 15m
Oct 1
#311: Mark Pincus, Founder & Former CEO, Zynga – Trust your instincts, but vet your ideas
Back in 2007, Mark Pincus had a gut feeling that adults would play games on their phones if they were just woven into their daily lives. On that instinct, he founded Zynga and built the biggest games of the early social internet — including FarmVille, Words With Friends, and Zyng ... Show More
1h 9m
May 2025
Amazon CEO Andy Jassy on Agility, AI Strategy, and the Changing Role of Managers
It's a tough time to lead one of the biggest companies in the world - one that depends on supply chains, physical infrastructure, and top tech talent to stay competitive. But Andy Jassy, who took over as CEO of Amazon from legendary founder Jeff Bezos in 2021, manages in a way th ... Show More
31m 35s
Apr 2025
TIP716: The Power of Customer Obsession: Amazon’s Secret Weapon w/ Kyle Grieve
On today’s episode, Kyle Grieve explores the DNA of Amazon by tracing Jeff Bezos’s early influences, strategic decisions, and relentless focus on customer experience, revealing how a bold vision and founder-led culture built one of the most dominant businesses in history. IN THIS ... Show More
1h 4m
Aug 2020
Steven Anderson: Grow Your Business Like Amazon | Entrepreneurship | E75
What can we learn from the world's richest man and Amazon's CEO, Jeff Bezos? On today's show we are chatting with Steve Anderson, author of "The Bezo's Letters - 14 Principles to Grow your Business like Amazon." Steve has spent 35+ years helping the insurance industry understand, ... Show More
54m 34s
Mar 2024
Getting Inside The Head Of Your Customers
<p>You care deeply about your customers, clients and even prospective customers and clients. You know you have the solution to some of their biggest problems, but getting them to understand and believe that can be a difficult task at times.</p> <p>In this episode, Bill Glazer wal ... Show More
46m 10s
Aug 2024
Got Business Problems? Just Talk to Your Customers | Ep 728
"At the end of the day, your customers are the people you serve and they have all the information you need to make your product better." In this episode, Alex (@AlexHormozi) explains the importance of a direct line of communication to your customers to improve your sales, marketi ... Show More
5m 43s
May 2021
Jeff Bezos (Insights, Stories, and Secrets)
What I learned from Working Backwards: Insights, Stories, and Secrets from Inside Amazon by Colin Bryar and Bill Carr.
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[3:58] What is best for the customer? Do that: "Amazon believes that long-term growth is best produced by putting the customer first. If you held this conv ... Show More
1h 3m