Sep 9

Will AI Agents Replace Your CRM?

Bryan Gauch, Leader of BCG’s Commercial Tech Topic, explains why CRM isn’t disappearing even as agentic AI reshapes how customers are served. He argues that CRM will keep serving as the data backbone while agents take over the interface. He also lays out the cost and resourcing q ... Show More

19m 39s

Aug 26

AI Costs a Fortune. Mismanaging AI Will Cost You More.

Vlad Lukic, BCG’s global leader for tech and digital advantage, and Paul Goydan, global leader of BCG’s cost offer, explain why so many companies spend more on AI than they get back. What is the fix? They argue it isn’t simply cutting AI spend, but assigning clear ownership, cate ... Show More

19m 53s

Aug 12

Is Your AI Rollout Built to Fail?

Kristy Ellmer and Julia Dhar, co-authors of How Change Really Works and founders of BCG’s Behavioral Science Lab, explain why so many transformations fail and what the science says separates success from failure. They break down the “messy middle,” why people resist being changed ... Show More

24m 36s

Jul 2025

Tariffs and trade: Preparing for the unpredictable

As geopolitical tensions persist, global trade dynamics are becoming increasingly complex—and many leaders find themselves on tenterhooks. On this episode of The McKinsey Podcast, Cindy Levy and Shubham Singhal, two global coleaders of McKinsey’s geopolitics work, join Global Edi ... Show More

28m 29s

May 2024

The End of Free Trade

How should business leaders prepare to do business in a new new world order? BCG’s Nikolaus Lang prepares executives to completely rethink trade in a multipolar future, in which they must navigate different geopolitical, social, and environmental considerations. Finding the least ... Show More

32m 32s

Mar 2025

New Tariffs, New Patterns of Trade

Our global economists Seth Carpenter and Rajeev Sibal discuss how global trade will need to realign in response to escalating U.S. tariff policy. Read more <a href="https://www.morganstanley.com/ideas?cid=mg-SM_CORP-insights-17607" rel="noopener noreferre ... Show More

9m 8s

Nov 2025

The Future of Trade: How Will Multinational CEOs Succeed?

As regional trading blocs emerge, today’s multinational playbooks will become increasingly obsolete. Marc Gilbert, BCG’s Global Lead for its Center for Geopolitics, unpacks what every CEO needs to know to master the multi-polar world, from what winning looks like to navigating lo ... Show More

29m 19s

Jan 2025

Navigating the new geopolitical uncertainty

Yes, the changing geopolitical reality presents new risks—but like all disruptions, it may also create new opportunities. On this episode of The McKinsey Podcast, Cindy Levy and Shubham Singhal, global coleaders of McKinsey’s geopolitics work, speak with global editorial director ... Show More

18m 53s

Nov 2024

How Globalization Has Changed Strategic Planning

In 1992, Canada, Mexico, and the U.S. signed NAFTA, the North American Free Trade Agreement, and the global business landscape began transforming. Pankaj Ghemawat, a professor at NYU’s Stern School of Business, studies how companies have adjusted their strategies to that disrupti ... Show More

28m 28s

Aug 2024

Michele Ruta on Trade Shifts

The world is changing so quickly it's hard to think of one aspect of our economic lives that hasn't shifted from what it was only a few years ago. Trade is no exception. New technologies, the ... Show More

26m 17s

Feb 2025

Tariff turbulence

Shanella Rajanayagam, Fred Neumann and Daragh Maher assess the sweeping new tariffs announced by the Trump administration and what they mean for the economic and FX outlook. For more content from HSBC Global Research ... Show More

11m 11s

Oct 2025

Building Smarter Supply Chains: Lessons from Crisis, Cost, and Technology

Gad Allon, Wharton Professor of Operations, Information, and Decisions, explores the current state of global supply chains—from the lingering effects of the pandemic and industrial disruptions to the trade-offs between cost efficiency and resilience—and explains how emerging tech ... Show More

12m 21s

Sep 2025

The Buzz: A New Era of Geopolitical Challenges

In today's episode of Supply Chain Now, we dig into the imperative nature of supply chain transformation in the current global landscape, characterized by incessant change and complexity. Welcome to The Buzz, powered by EasyPost!Today, hosts Scott Luton and Jake Barr welcome spec ... Show More

50m 22s

Navigating the New World of Tariffs and ...