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Jan 2025
20m 13s

From the Archive: Rewire or Retire

Boston Consulting Group BCG
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Sep 9
Will AI Agents Replace Your CRM?
Bryan Gauch, Leader of BCG’s Commercial Tech Topic, explains why CRM isn’t disappearing even as agentic AI reshapes how customers are served. He argues that CRM will keep serving as the data backbone while agents take over the interface. He also lays out the cost and resourcing q ... Show More
19m 39s
Aug 26
AI Costs a Fortune. Mismanaging AI Will Cost You More.
Vlad Lukic, BCG’s global leader for tech and digital advantage, and Paul Goydan, global leader of BCG’s cost offer, explain why so many companies spend more on AI than they get back. What is the fix? They argue it isn’t simply cutting AI spend, but assigning clear ownership, cate ... Show More
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Aug 12
Is Your AI Rollout Built to Fail?
Kristy Ellmer and Julia Dhar, co-authors of How Change Really Works and founders of BCG’s Behavioral Science Lab, explain why so many transformations fail and what the science says separates success from failure. They break down the “messy middle,” why people resist being changed ... Show More
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