Claire Pedrick, Shaney Crawford and Oscar Trimboli explore the nuances and dynamics of workplace listening, including the importance of presence, flexibility, and curiosity.
Key insights include:
Listening is about creating shared meaning, not just exchanging information. Meaning only emerges in a collaborative space.
Second languages and their musicality can provide insights into how we communicate and connect.
Effective listening requires letting go of preconceptions and being willing to have your mind changed.
Observing and sensing beyond just hearing is a critical aspect of workplace listening that is often overlooked.
The process of noticing HOW people listen can be as enlightening as the content being discussed.
A masterclass of the art and science of workplace listening, with valuable lessons for anyone seeking to improve their communication skills.