Customer service in manufacturing is often seen as a pain point rather than a differentiator. We’ve all experienced the frustrations of dealing with companies like Comcast—impossible cancellations, endless transfers, and the feeling of being treated as just another number.
Unfortunately, too many manufacturing shops still operate with a similar “you’ll get it when you get it” mentality, leaving customers in the dark about their orders. This old-school approach is no longer sustainable, and shops that fail to adapt are finding themselves left behind.
But what separates the shops that are thriving? It comes down to investing in processes, systems, and a culture centered around exceptional service. Setting a higher bar for communication and transparency can transform customer relationships.
With tools like ProShop ERP, Mike and others have redefined what it means to serve their customers, delivering instant updates, proactive communication, and unmatched reliability. The future of manufacturing demands not just great parts but great service—and the shops embracing this shift are the ones leading the industry forward.
If you’re not investing in customer service, there won’t be orders, and without orders you won’t be MakingChips, and you won’t be making money. BAM!
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