logo
episode-header-image
Nov 2024
36m 35s

[Fan Favorite] Showing Appreciation: Lov...

Cadence Bank
About this episode

How much better would the world be if everyone loved going to work? How much more engaged would we be? How much more efficient? That’s the vision of Mohammad Anwar and Chris Pitre (Softway Solutions and Culture+), two co-authors of the Wall Street Journal-bestseller Love as a Business Strategy. They want to revolutionize the way companies do business, by putting people at the center of every decision. But this idea didn’t come out of nowhere. It was born from the real life transformation of their company, Softway Solutions. 
 
While we're taking a well-deserved Thanksgiving break, we’re telling that story: how a leader learned to appreciate his team and, in doing so, transformed his company and himself. This episode is a "best of" re-run from Season 3 and is worth every minute!

Mohammad founded Softway Solutions when he was 20 years old, and he’d grown the business to over 300 employees since its inception. But by 2015, the company had developed a toxic culture, and Mohammad was known for his unprofessional outbursts. With the business struggling, morale was low. Two weeks after Chris was hired, Softway Solutions laid off a third of its workforce by gathering them in a conference room and telling them all at once. Mohammad didn’t know if the business would last another month.

But then he had a realization, and together he and Chris went on a journey to institute a “culture of love.” Through slow, quiet work, Mohammad changed his behaviors and made Softway Solutions a place that employees loved. Success soon followed. Now, they help other businesses change their own cultures. On this episode, we’ll explore the leader’s role in a culture of love: their responsibilities, behaviors and how they stand to benefit.

So, join us, as we answer the question: “What’s love got to do with it?”

Highlights:

  • Meet Mohammad Anwar & Chris Pitre (1:12)
  • What is “love as a business strategy”? (2:22)
  • The origins of Softway (3:23)
  • The infamous “Dirty fridge” email (5:44)
  • Softway’s darkest day  (9:39)
  • Why it’s hard to be a leader (12:02)
  • Mohammad’s epiphany (15:07)
  • Misconceptions about the culture of love (17:21)
  • Perks are not culture (20:21)
  • Culture eats strategy for breakfast, but behaviors eat culture for lunch (21:29)
  • Redefining leadership (23:11)
  • Changing behavior (26:30)
  • Trickle-down culture (28:21)
  • The role of forgiveness (30:15)
  • Softway’s turnaround (31:35)
  • No excuses (35:54)
  • Seneca Leaders (38:28)


Links:


Feedback:

If you have questions about the show or topics you'd like discussed in future episodes, email our producers, eydie.pengelly@cadencebank.com or danielle.kernell@cadencebank.com.


Up next
Feb 2025
Launching into the Future: Middle Market Trends for 2025, with Doug Farren
It’s been four years since we started In Good Companies and, as we look ahead, we feel that our vision for this show is complete. Together we navigated the forces shaping your business over the past six seasons, bringing in experts on culture, M&A, corporate security and so much ... Show More
40m 5s
Feb 2025
Sealing the Deal: Miles Crowe on the Art of Business Acquisition
Acquisitions are a major tool to grow your business; but for leaders, they can feel like a daunting leap. So how do you gain confidence in your company to make that jump? What are some key steps to consider before sealing the deal? And once you’ve successfully expanded your ventu ... Show More
32m 49s
Jan 2025
[Fan Favorite] Where Joy Hides: Building a Happy Business, with Ingrid Fetell-Lee
Before In Good Companies returns next week, we'd like to help you finish January on a high note; so we're bringing back one of our favorite episodes on joy. Recent research by Oxford University found that workers are 13% more productive when they’re happy. And yet, another study ... Show More
34m 39s
Recommended Episodes
Jul 8
Money Printing Culture
Click Here to Get All Podcast Show Notes!What if your company culture didn’t just feel good but actually printed money? In this episode, Sharran shares four powerful lessons for building a culture that drives profits and performance. He reveals his blueprint for building a cultur ... Show More
12m 48s
Apr 2025
How to Turn Your Customer Base into a Community
“Community” is a buzzword that gets thrown around a lot in the business world. But what does it really mean to build one—and what does it take to make it last? More importantly, how can businesses create communities that drive long-term success? Matt Mullenweg, the co-founder of ... Show More
17m 22s
Apr 2025
From Burnout to Breakthrough: How Iteration Revealed My True Business Purpose
In Episode 233 of The Business Development Podcast, Kelly Kennedy takes us on a powerful behind-the-scenes journey through the evolution of Capital Business Development. What began as a fractional business development service has, through years of iteration, transformed into a pu ... Show More
30m 17s
Jul 22
Step Away or Die: The Brutal Cost of Building a $500M/Year Company
** Thinking about selling your company? 24 founders told us what really happens after the wire hits. — joinhampton.com/exit-reportSantiago Aparicio built a $500M company, then faced a choice: step away or die.Here’s what we talk about:Santiago shares his $22M net worth and the br ... Show More
57m 6s
Feb 2025
#215 David Heacock: Managing and Marketing a $250M Business
Imagine leaving a six‐figure Wall Street salary behind to chase a single, daring idea. In this episode, David Heacock shows you how he turned a basic product into a $250M empire. At 29, he left Wall Street to bet on air filters. That bet transformed into Filterbuy, now a $250 mil ... Show More
2h 4m
Apr 2025
Bonus Episode: Building Corporate Culture
Corporate culture is a big buzzword these days, but for our guests it’s integral to how they do business. Bill Koenigsberg, CEO of Horizon Media, feels personally accountable for his employees, while Progressive Insurance CMO Remi Kent shares how the pandemic made her bring her v ... Show More
24m 48s
Jul 2024
Ep. 19 The Art of Problem-Solving: strategies behind the growth of Revolut Business
How do you look at what you have today to get to something better? Manuel Soto, Head of Operations for Revolut Business, chats with host Alex Carril about how creative problem-solving is at the core of a company’s success, and how we do it at Revolut. From the process of developi ... Show More
28m 5s
Aug 2024
61: Rebuilding After Shutting Down a $40M Business - Colin Wayne
Colin Wayne (CEO @ Wayne Enterprises Inc) joins us in this special episode hosted by Ashton Shanks, where we dive deep into his journey from being a fitness model to CEO of one of Alabama's fastest-growing companies. In this episode, Colin shares how he leveraged social media to ... Show More
50m 11s
Apr 2024
The Transformative Power of Change & Giving Back, w/ Rodric Lenhart
Rodric Lenhart is a dynamic force in the world of finance, blending his expertise in investment strategies with a passion for driving positive change. He’s also an author, a lifelong entrepreneur, and a coach who helps entrepreneurs and owners build businesses that fit their live ... Show More
50m 49s
Dec 2021
Grow a Business Through Customer Experience - Throwback Bonus
This podcast episode is a throwback to one of Bryan’s first small business podcasts. In this old episode, Australian electrician and businessman Joshua Nicholls explains how he built a business by focusing on customer experience and branding. Bryan grew Kalos similarly, so they t ... Show More
35m 56s