In this episode of Speaking to Influence, Dr. Laura Sicola interviews Aundrea Mitchell, president of Customer Contact Services. Aundrea shares her experiences of handling a major error, turning a crisis into trust.
Hear how she faced the challenge head-on, communicated transparently, and built trust through teamwork and honesty. It’s a testament to the strength of partnership and the importance of owning up to mistakes. 💪✨
In this episode you will learn:
About Aundrea Mitchell
Aundrea Mitchell is the President of CCS (Customer Contact Services), headquartered in Minnetonka, Minnesota, a Minneapolis suburb.
Before assuming her role as President in May 2020, she served as the company’s Director of Operations from July 2012 to May 2020. During that time she played a key role in the successful integration of several timely acquisitions, and the diversification of the CCS line of services from primarily telephone answering to a full suite of BPO (business process outsourcing) services.
Under her leadership, CCS passed 20 million client contacts and achieved a 98% first call resolution rate, placing it among the industry’s best.
You can connect with Aundrea Mitchell in the following ways:
LinkedIn: https://www.linkedin.com/in/aundrea-mitchell-06746370/
Customer Contact Services website: https://www.yourccsteam.com/
You can connect with Dr. Laura Sicola in the following ways:
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See omnystudio.com/listener for privacy information.