In this episode of Below the Fold, we dive into one of the most underrated yet incredibly powerful marketing strategies—community building. I sit down with Heba Al Nabulsi, a social media expert and founder of the Let's Talk Social community, which has grown to 4,500 members across 55 countries.
Heba shares her remarkable journey from leading a media department at just 24 to becoming a pioneering account technology strategist. Throughout our conversation, she unveils the secrets behind her approach to community building, emphasizing the importance of authenticity, transparency, and purposeful engagement.
We explore how brands can harness the power of community to drive meaningful connections and long-term loyalty. Whether you’re looking to create a vibrant community from scratch or optimize your existing efforts, this episode is packed with actionable insights and innovative engagement techniques that will help you stand out in the crowded digital landscape.
Don't miss this deep dive into community building—a marketing trend that’s set to define the future of brand-consumer relationships.
Timestamps:
0:00 Introduction
00:17 Guest Background and Career Journey
01:35 Building and Managing Communities
02:37 Defining Social Media Communities
06:17 Elements of a Strong Community
07:13 Purpose Models for Successful Communities
13:42 Optimizing Community Workflows
20:49 Identifying and Engaging Your Audience
23:24 Embracing Your Unique Purpose
23:46 Creating and Curating Content
26:10 Engagement Techniques for Community Building
29:18 Choosing the Right Platforms and Tools
32:53 Challenges and Strategies for Brands
37:05 The Power of Community Advocacy
43:20 Case Studies and Success Stories
46:10 Final Thoughts and Closing Remarks
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