Facebook has developed AI that’s smart enough to manipulate and persuade humans. Political spinsters have used it to persuade voters. Scam artists used it to con thousands of people at scale. Yet, I’m most worried about how AI might take my job, how AI is almost certain to become a better podcaster, writer, and marketer than me. Today, I share what happens w ... Show More
Oct 19
Is the stock market just vibes?
When Greece beat France in Euro 2004, the stock market shifted. When Allbirds rebranded as an AI company, its stock rose 600%. When British radio plays happy music, the FTSE improves. So, is the stock market just vibes? Does national mood actually move the market? That’s what tod ... Show More
25m 36s
Jul 2023
AI: Looking to the future
It’s been claimed artificial intelligence will be as revolutionary as mobile phones or the internet, but there are fears that developments in AI could come at the cost of jobs.
We assess the pros and cons of this rapidly-evolving technology, with insight from Marc Raibert, Execut ... Show More
18m 11s
Jul 2023
Tech and AI: 9. Will AI Take My Job?
AI is now able to do some types of work faster and cheaper than human beings, and some workers have already found themselves out of a job. Earlier this year, a report from Goldman Sachs said that AI could potentially replace the equivalent of 300 million full-time jobs, and a dif ... Show More
14m 30s
Oct 2025
The Playbook for Building a Career That Wins in the Age of AI
In today's episode, I talk about the real impact of AI on careers — especially for people working in customer experience and customer service. I break down why AI isn’t something to fear, but an opportunity to learn, adapt, and lead. We dive into how this shift is creating massiv ... Show More
51m 52s
Oct 2025
Your Brain, For Sale: The Hidden Ways AI Can Manipulate You with Cass Sunstein (#273)
<p>AI doesn’t just predict our behavior — it can <em>shape</em> it.<br/><br/>Cass Sunstein, Harvard professor and co-author of Nudge, reveals how artificial intelligence uses classic tools of manipulation — from scarcity and social proof to fear and pleasure — to steer what we bu ... Show More
23m 56s