Amy Austin, News Editor at FTAdviser, discusses how the industry has found consumer duty a year after it was introduced with Mark Pittaccio, business consultant and behavioural economist at Quilter Financial Planning, Dan Scholey, COO of Moneyhub and Victor Sacks, IFA at VS Associates.
They look at how consumer duty was an opportunity for advisers to explore what they were offering to clients and look at what they could improve.
They also discuss how consumer duty may change over the next few years with the emergence of technology.
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