BEP 409 – Quality Control 2: Customer Se...

<p>Learn English for project managers in this lesson on dealing with conflicts with subcontractors.</p> >>> The post <a href="https://www.businessenglishpod.com/2025/11/16/bep-419-english-for-project-managing-conflict-with-contractors-2/">BEP 419 – English for Projects: Managing ... Show More

<p>Learn English for project management in this lesson on dealing with conflict with subcontractors.</p> >>> The post <a href="https://www.businessenglishpod.com/2025/11/06/bep-418-english-for-projects-managing-conflict-with-contractors-1/">BEP 418 – English for Projects: Managi ... Show More

<p>Learn how to use a persuasive approach in business.</p> >>> The post <a href="https://www.businessenglishpod.com/2025/10/12/skills-360-developing-a-persuasive-approach-2/">Skills 360 – Developing a Persuasive Approach (2)</a> first appeared on <a href="https://www.businessengl ... Show More

Today’s episode is all about our frustration with customer service… which by anyone’s standards is getting worse and worse! You experience it every time you encounter a phone tree, interact with a chatbot, or deal with increasingly longer hold times. The truly shocking fact, the ... Show More

In this episode, I share a personal story of dealing with bad customer service during a major project. From poor communication to feeling like ‘just a transaction,’ I dive into the frustrations of being a customer when service falls short. Have you ever experienced bad customer s ... Show More

Learn how to handle customer complaints like a pro in this episode. Whether you work in customer service or just want to improve your communication skills, you’ll pick up practical tips and phrases to handle tough situations with confidence. Tune in for helpful advice on how to h ... Show More

Today’s word is: impeccable –The meaning of impeccable is: perfect, flawless, in accordance with the highest standards In this English vocabulary lesson, you will learn how to use the word impeccable. We are sure that this ESL lesson will help you to enhance your English vocabula ... Show More

<p dir="ltr">Michael Chad Hoeppner, CEO of GK Training and adjunct professor at Columbia Business School, brings a deeply practical lens to one of the most undervalued professional skills: spoken communication. With roots in professional acting and over two decades coaching execu ... Show More

<p><a target="_blank" href="https://www.buzzsprout.com/twilio/text_messages/2022761/open_sms">Send us a text</a></p><p>In part 2 of our series on management styles we&apos;re looking at transactional management and laissez faire management. We talk about the details of each style ... Show More