May 6
The Wild World of Pet Wellness | Really? no, Really?
Eighty-seven million households in the United States own pets. Over $147 billion in spending for the pet food industry and related services, such as grooming. But we bet of the 87 million pet owning households, nobody feels confident that they're feeding their pet the right food. ... Show More
53m 34s
Nov 2024
#201: The One Thing You Might Be Overlooking That Fuels Customer Loyalty
<p>Delivering exceptional customer service can feel taxing, especially when you're juggling multiple roles in your business. It's easy to think that "good enough" is sufficient, but the truth is, it's the small, thoughtful actions that leave the biggest impact on your customers. ... Show More
29m 26s
May 2025
Ed Zitron: Silicon Valley's Empty Promises and Billion-Dollar Blunders
<p>Is the tech industry rotting from the inside out? Ed Zitron thinks so. As a PR expert, media critic, and outspoken tech industry commentator, Zitron pulls no punches discussing what he calls the "ROT economy" - where growth at all costs has replaced innovation and customer val ... Show More
56m 56s
Today’s episode is all about our frustration with customer service… which by anyone’s standards is getting worse and worse! You experience it every time you encounter a phone tree, interact with a chatbot, or deal with increasingly longer hold times. The truly shocking fact, the apparent ineptitude of most customer service departments is by design. Really, n ... Show More
<p data-start="108" data-end="188">You think you're delivering five-star service—but do your clients feel the same?</p> <p data-start="190" data-end="562">In this episode of <em data-start="209" data-end="221">AI Knowhow</em>, Knownwell CMO Courtney Baker is joined by CEO David D ... Show More
