Feb 24
Here's Why Credit Card Churning Isn't Illegal | Really? no, Really?
Credit Card Churners are people who repeatedly open and close credit card accounts to primarily earn sign-up bonuses like cash back, points, or travel miles. Is this type of hack strategy illegal? On this episode, Jason and Peter ask financial expert and senior advisor at Magneta ... Show More
30m 40s
Feb 17
Guess How Much Water It Takes To Ask ChatGPT A Question | Really? no, Really?
Some AI data centers known as "hyperscalers" need to consume as much water as the whole city of Philadelphia. On this this episode, Jason Alexander and Peter Tilden ask Eric Olson, the assistant professor of finance and the director of the Center of Energy Studies at the Universi ... Show More
28m 17s
Feb 10
Seinfeldia: It's A Book About A Show About Nothing
What makes Seinfeld feel more alive in 2026 than half the shows made today? In this episode, Jason Alexander and Peter Tilden sit down with Jennifer Keishin Armstrong (author of Seinfeldia) to unpack why the show’s jokes, catchphrases, and “no one learns anything” mandate still s ... Show More
48m 41s
Nov 2024
#201: The One Thing You Might Be Overlooking That Fuels Customer Loyalty
<p>Delivering exceptional customer service can feel taxing, especially when you're juggling multiple roles in your business. It's easy to think that "good enough" is sufficient, but the truth is, it's the small, thoughtful actions that leave the biggest impact on your customers. ... Show More
29m 26s
May 2025
Ed Zitron: Silicon Valley's Empty Promises and Billion-Dollar Blunders
<p>Is the tech industry rotting from the inside out? Ed Zitron thinks so. As a PR expert, media critic, and outspoken tech industry commentator, Zitron pulls no punches discussing what he calls the "ROT economy" - where growth at all costs has replaced innovation and customer val ... Show More
56m 56s
Today’s episode is all about our frustration with customer service… which by anyone’s standards is getting worse and worse! You experience it every time you encounter a phone tree, interact with a chatbot, or deal with increasingly longer hold times. The truly shocking fact, the apparent ineptitude of most customer service departments is by design. Really, n ... Show More
<p data-start="108" data-end="188">You think you're delivering five-star service—but do your clients feel the same?</p> <p data-start="190" data-end="562">In this episode of <em data-start="209" data-end="221">AI Knowhow</em>, Knownwell CMO Courtney Baker is joined by CEO David D ... Show More
