Many managers struggle with initiating difficult conversations around an individual’s subpar performance. Often, leaders wait way too long to sit down with an employee who isn’t meeting expectations. Leadership coach Jenny Fernandez says that increasing the frequency of feedback and consciously developing better relationships with direct reports help make th ... Show More
Nov 10
What Customers Really Value—and Why Leaders Keep Getting It Wrong
Good leaders believe they understand customer priorities. They invest heavily in data, direct conversations, and really knowing their industry. But according to Vikas Mittal, a professor of marketing at the Jones Graduate School of Business at Rice University, leaders are missing ... Show More
28m 2s
Jun 2025
Managing Up, One Conversation at a Time
Have you ever realized, mid-project, that you and your boss weren’t aligned on what success looked like or how to get there? Executive coach Melody Wilding explains why getting clear on goals and understanding each other’s working styles is essential, even when you’re already in ... Show More
37m 32s
Aug 2024
Employee Engagement and Retention Excellence
Lakeisha Robichaux, founder and CEO of HR firm Chief of Minds, joins host Anne Sparaco to discuss the importance of accountability, clear communication, work-life balance, and aligning personal and business values in an organization’s employee engagement strategy. Noting that emp ... Show More
25m 11s