The Insurtech firm Hippo was facing two big challenges related to climate change: major loss ratios and rate hikes. The company used technologically empowered services to create its competitive edge, along with providing smart home packages, targeting risk-friendly customers, and using data-driven pricing. But now CEO and president Rick McCathron needed to d ... Show More
Aug 19
Atlassian Anchors Remote Flexibility in Structured Daily Practices
Atlassian promised employees they could work from anywhere, permanently. By 2024, its data-driven routines and workplace experiments were shaping both its culture and its products, turning the company into an innovation lab. Now it faces a new challenge: helping customers adopt t ... Show More
34m 13s
Aug 5
Disrupting the Freezer Aisle: Dr. Bombay Ice Cream
When Happi Co. CEO Sam Rockwell partnered with Snoop Dogg and his son, Cordell Broadus, to launch Dr. Bombay Ice Cream, the team set out to disrupt a stagnant market with bold flavors and culturally resonant branding. With national retail placement and projected first-year sales ... Show More
34m 3s
Jul 22
Shake Shack’s Digital Playbook: More Tech, Same Hospitality?
Shake Shack began in 2001 as a single hot dog cart in New York City and grew into a global fast-casual chain known for quality ingredients and a strong hospitality ethos. In 2024, following a rapid digital transformation that introduced kiosks, mobile ordering, and app-based pers ... Show More
28m 58s
Dec 2022
What Extreme Weather Events Are Doing to Global Insurance Markets
Heatwaves, droughts, hurricanes, floods... in a year of commodity shortages and supply chain disruptions, a host of extreme weather events have added stress to the system. So how do companies address the financial risks associated with these events? Catastrophe bonds and reinsura ... Show More
46m 52s
Apr 2021
Streamlining Your Company’s Strategy
Felix Oberholzer-Gee, professor at Harvard Business School, says many organizations spend so much energy on strategy that it overwhelms with conflicting priorities. Instead, he argues companies should simplify and focus on two value drivers: customer satisfaction and employee sat ... Show More
26m 23s
Sep 2022
Rapid Response: Flipping your strategy in a volatile market, w/Zillow's Susan Daimler
When markets are in turmoil, you can’t rely on business as usual, but that doesn’t mean you should panic. As the housing climate has turned volatile, rest estate marketplace Zillow has been forced to rethink some priorities, while doubling down on others. Zillow president Susan D ... Show More
31m 27s