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About The AuthorJen Schwanke, Ed.D., is a longtime educator, teaching and leading at all levels. She is the author of four ASCD books, including the just-released, The Principal’s Guide to Conflict Management. She has written and presented for multiple state and local education organizations, and has provided professional development to various districts in the areas of school climate, personnel, and instructional leadership. An instructor in educational administration at Miami University of Ohio, Dr. Schwanke currently serves as a Deputy Superintendent in Ohio. You can find her at jenschwanke.com.