logo
episode-header-image
Apr 2024
5h 42m

American Express’ Monique Herena on embr...

Great Place to Work
About this episode

Stepping outside of our comfort zones is where growth begins. As Monique Herena, chief colleague experience officer at American Express, puts it, change is both necessary and challenging.

She offers practical strategies for helping leaders navigate change, and what to do with leaders who aren't on board. She also shares how American Express has navigated flexible work, and why it's important for everyone, including individual contributors, to model values and leadership behaviors.

Share a time you stepped outside your comfort zone at work with me. E-mail me at roula.amire@greatplacetowork.com.

Enter the code "Better" and get $200 off the Great Place To Work For All Summit: For All Summit 2024 | Great Place To Work®

Subscribe to the Great Place To Work company culture newsletter.

Want to join our Great Place To Work community? Learn more about Certification.

For a transcript of this episode, visit American Express’ Monique Herena on Embracing Change at Work | Great Place To Work®.

Up next
Oct 7
Credit Acceptance’s Wendy Rummler on Supporting Employee Well-Being & Mental Health
Wendy Rummler, chief people officer at Credit Acceptance, shares her personal journey with mental health and how it shaped her leadership approach. After experiencing anxiety and panic attacks during the pandemic, she realized the importance of openly discussing mental health in ... Show More
28m 10s
Sep 23
ServiceNow’s Jayney Howson on the power of AI in workplace learning
The future of workplace learning is changing. Instead of focusing on "what" to learn, the focus is now on "how" to learn. Jayney Howson, SVP of global learning and development at ServiceNow, says effective learning should be predictive, personalized, and available exactly when yo ... Show More
34m 22s
Sep 9
Delta Air Lines' Allison Ausband on people-first culture & business success
Delta Air Lines has been making headlines in recent years—and not just for ranking high in customer service and passenger satisfaction. In this episode of Better by Great Place To Work, we explore the incredible transformation at Delta, especially its meteoric rise on the Fortune ... Show More
27m 15s
Recommended Episodes
May 2024
Healing the World of Work
Welcome to another insightful episode of "Accelerate Your Business Growth," where we explore crucial aspects of workplace dynamics and personal well-being that directly impact business success. Today, host Diane Helbig is joined by Candice Elliott. In this episode, we dive deep i ... Show More
33m 40s
Aug 2022
FROM FRESHWORKS AND FAST CO. WORKS: What is the future of the employee experience?
Every company’s success is tied to its talent - recruiting and retaining the employees needed to deliver high-level customer experiences that support the bottom line. Yet rapid transformation has disrupted many things that organizations used to do to maintain great company cultur ... Show More
26m 42s
Jun 2021
159: Experience Managerial Greatness with Steph Richter
I’m in the process of writing my second book on what it means to be a modern manager. The process of writing this book included interviewing dozens of people about their great manager in search of themes, practices and habits from the best managers. Instead of talking to the mana ... Show More
33m 53s
Jan 2024
The Fastest Way To Become The Person Who Runs The Business of Your Dreams with Stephanie Cartin of Entreprenista
The fastest way to grow yourself into the person who can run the business of your dreams, and have the life of your dreams is by interacting with other high level women who are doing it! In this episode, I’m joined by entrepreneur, angel investor, and community builder, Stephanie ... Show More
44m 22s
Dec 2023
How to be a leader even if you don’t have the title | Leading Up With Udemy
This is another episode of one of our favorite shows, Leading Up With Udemy, hosted by Alan Todd, the Udemy Vice President of Leadership Development. We hope you enjoy it while we're on a short break! Roberta Matuson is a talent consultant and author of several incredible leaders ... Show More
32m 13s
Oct 2023
How Kyndryl is Leading Culture Change in a 90,000 Person Start-Up
In this episode of the HR Leaders Podcast, I’m joined by Maryjo Charbonnier, CHRO of Kyndryl, to discuss how she is leading a cultural transformation at the IT services spin-off from IBM. With 90,000 employees on day one, Kyndryl is the world's largest start-up undertaking rapid ... Show More
40m 12s
Nov 2021
Becoming a Leader When Everything Is Shifting
How can you be seen as a leader, especially when you’re not even “seeing” the people you work with? We revisit an interview with two leadership development experts — essential listening for any woman who’s ready to step up — and share an update on how their advice applies in the ... Show More
40 m
Feb 2024
E 223 - Leadership and Executive Presence Secrets from Microsoft Exec
What a treat you’re in for! Learn from Laura’s chat with a scrappy farm girl Jane Boulware, to learn how she made it from the Iowan cornfields to become a marketing whiz at Kimberly-Clark and then to the top levels of leadership at Microsoft.Jane makes it so clear that being nice ... Show More
33m 28s
Mar 2024
From A $0 To $1M+ Consulting Business With Nancy MacKay: Podcast #323
How do you go from zero to a million-dollar consulting business? This episode has the answers for you. Michael Zipursky sits down with Nancy MacKay, the founder and CEO of MacKay CEO Forums, to unpack her journey from an independent consultant to a CEO of her own company. Filled ... Show More
47m 16s