AI can be overwhelming. In this 3-part series, we offer business leaders an actionable playbook to best implement AI. Part one: To unleash AI’s true power of scale, you must dive headfirst into ongoing experimentation. To guide you, host Reid Hoffman speaks to Stanford HAI’s Fei-Fei Li, Inflection’s Mustafa Suleyman, Adept’s David Luan, and more AI pioneers. ... Show More
Aug 20
How Barnes & Noble made a comeback, with CEO James Daunt
CEO James Daunt has now rescued two iconic bookstore chains: Barnes & Noble and Waterstones. He joins host Jeff Berman to discuss the turnarounds, plus how bookstores are preparing for an onslaught of AI-written content, his BookTok strategy, and why local control is the key to m ... Show More
32m 54s
Aug 18
What the jobs report isn't telling you about AI & the workforce, with Upwork’s Hayden Brown
Few leaders have a better real-time read on how AI is actually reshaping the workforce than Hayden Brown. As CEO of Upwork, the platform where 18 million freelancers meet the businesses that need them, she sees what the monthly jobs report can't: which skills are surging, which j ... Show More
30m 3s
Jul 2023
Designing Your AI Blueprint
<p>AI is evolving daily, challenging businesses to adjust and adapt. Vladimir Lukic, global leader of BCG’s Tech & Digital Advantage practice, demystifies what companies need to get right when implementing AI. A shift in mindset can go a long way toward unlocking AI’s potenti ... Show More
21m 55s
Oct 2025
The Playbook for Building a Career That Wins in the Age of AI
In today's episode, I talk about the real impact of AI on careers — especially for people working in customer experience and customer service. I break down why AI isn’t something to fear, but an opportunity to learn, adapt, and lead. We dive into how this shift is creating massiv ... Show More
51m 52s
Sep 2023
Smart Talks with IBM: AI for Business: Multiplying the impact of AI
<p>As businesses adopt AI, a new era of problem-solving, innovation, and creative decision-making can be brought to scale. In this episode of Smart Talks with IBM, Malcolm Gladwell and Jacob Goldstein explore the future of AI in enterprise business AI for business with Kareem Yus ... Show More
33m 16s
Jul 2025
Mastering AI: Three Key Barriers and How to Break Them
In this episode, we discuss the top three reasons why businesses fail to successfully implement AI. These reasons are ignorance, fear, and cost. We provide practical examples and solutions for overcoming these challenges, including how AI can improve processes, help with hiring, ... Show More
23m 2s
Jul 2024
How to Become the AI Early Adopter
<p>Ready to take the reins and lead your company into the AI era? </p> <p>Our panel discusses the traits of early adopters, the importance of fostering a culture of innovation, and practical steps to get started with AI in your organization.</p> <p>Special guest Can Turan, CEO an ... Show More
26m 7s