Jul 30
How to Grow as a Leader: 44 Years at Chick-fil-A - Mark Miller
He couldn't keep a job at Chick-fil-A. Then the founder personally hired him — and 44 years later, he retired as one of the company's top executives. Mark Miller started as a teenager who kept getting laid off, until a strange twist of fate put him face-to-face with Truett Cathy, ... Show More
1h 1m
Jul 27
She Was an Ivy League Lawyer — Until She Became a Felon: Rashmi Airan
She was an Ivy League lawyer with the perfect résumé. Then she became a convicted felon — and says losing her freedom is what finally set her free. Rashmi Airan built a career as an attorney, entrepreneur, and Wall Street banker — until one bad decision, made under pressure to su ... Show More
1h 27m
Aug 2025
Negotiation Expert: Stop Arguing, Start Winning | Kwame Christian
Join host Codie Sanchez as she delves into the art of communication and negotiation with Kwame Christian, a seasoned lawyer, mediator, and negotiation expert. Kwame offers invaluable insights on staying calm during arguments, avoiding common pitfalls in negotiation, and the impor ... Show More
1h 1m
Jun 2021
530: How to Prepare for Conflict, with Amy Gallo
Amy Gallo: HBR Guide to Dealing with Conflict Amy Gallo is an expert in conflict, communication, and workplace dynamics. She combines the latest management research with practical advice to deliver evidence-based ideas on how to improve relationships and excel at work. She is the ... Show More
38m 32s
Jul 2020
15. The Art of Negotiation: How to Get More of What You Want
<p>Whether we realize it or not, we negotiate everyday. But when we approach these situations as a win-or-lose battle, we’re already showing resistance, and setting ourselves up for difficulty. But what if you reframed the whole idea, to think of a negotiation not as a fight, but ... Show More
14m 41s
Jun 2024
145. Rethinks: The Art of Negotiation, How to Get More of What You Want
<p>Whether we realize it or not, we negotiate everyday. But when we approach these situations as a win-or-lose battle, we’re already showing resistance, and setting ourselves up for difficulty. But what if you reframed the whole idea, to think of a negotiation not as a fight, but ... Show More
15m 20s
Jun 2019
416: How to Negotiate When Others Have Power, with Kwame Christian
Kwame Christian: American Negotiation Institute Kwame Christian is a business lawyer and the Director of the American Negotiation Institute. His TEDx Talk, Finding Confidence in Conflict, was the most popular TED Talk on the topic of conflict of 2017. Today, he’s working extensiv ... Show More
38m 45s
May 2023
How to Defuse a Tense Situation: 7 Tips for Effective Communication
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<p>Ever found yourself in a heated argument or tense situation and didn't know how to handle it? In this video, we reveal crucial strategies on how to diffuse tension, communicate effectively, and turn conflict into productive dialogue.</p>
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7m 28s
Apr 2024
Managing Your Emotions During an Argument at Work
When you’re in the middle of a conflict, it’s common to automatically enter fight-or-flight mode. But HBR contributing editor and workplace conflict expert Amy Gallo says it’s possible to interrupt this response, stay calm, and find a path towards a more productive discussion. In ... Show More
9m 13s
Order her book, "Holding the Calm: The Secret to Resolving Conflict and Defusing Tension" https://www.amazon.com/Holding-Calm-Resolving-Conflict-Defusing/dp/1523001933
In this episode, Hesha Abrams, an expert in Mediation, Negotiation, and Deal-Making talks about how to create small winnable victories. She also gives some great tips on how to deal with angr ... Show More
