Active listening is a skill that should be learned at the individual and organizational levels. Specifically, it’s a skill that organizational leaders should learn to build a culture of open communication and genuine feedback within their teams. Don Harris, Chief Executive Officer of TalkBack, joins us in this episode to tell us why it’s important to listen genuinely, to share tips to be great listeners and to discuss topics related to listening.
In this Episode:
[00:01 - 04:23] Opening Segment
[04:24 - 14:38] Getting People to Open Up To You
[14:39 - 20:32] Becoming a Better Listener
[20:33 - 30:30] Building a Culture of Listening and Open Communication
[30:31 - 41:12] Empathizing With People
[41:13 - 43:30] Closing Segment
Tweetable Quotes:
“For me, if I’m giving feedback, first of all, it has to be genuine, honest...it is to fix things.” - Don Harris
“People are prepared to put away theri smart device in their pocket, in their bag, in their backpack, and really talk and take in their surroundings...” - Don Harris
Resources Mentioned:
Email don@talkback.ie to connect with Don. You can also get in touch with him on LinkedIn and Facebook. Check out TalkBack to improve your active listening skills.
WATCH OUT for Don’s...