Send us Fan Mail Procopis Procopiou has worked as a receptionist for his whole career and is a long-standing team member at St Raphel. He shares with us why this position has been so great and what he loves most about working in one place and being loyal. This is a lovely episode for anyone thinking of going into hotels, who works in reception now or who is ... Show More
Mar 2026
The Art of Thai Cooking with Chef Lertnapa | Golden's Monkey Head Chef
Send us Fan MailJoin us with Chef Lertnapa, Head Chef at Golden Monkey, as we explore her journey from Thailand to Cyprus, her previous experience, the secrets of Thai cuisine, and the flavours that make it so unique. From signature dishes to cooking tips, this episode is full of ... Show More
28m 11s
Nov 2025
Inside the Guest Experience: Lessons from St Raphael Resort
Send us Fan MailWhat truly makes an unforgettable guest experience? In this inspiring conversation, Vassos Kilanis, General Manager of St. Raphael Resort, shares real stories, memorable moments, and the values that shape exceptional hospitality.Mr. Vassos also opens up about the ... Show More
11m 38s
Jan 2024
Crazy Stories from Hotel Workers
Jessica Vanel has worked in the hospitality industry for YEARS, focusing predominantly on hotels. From entitled customers, to genuine safety risks, and even to incompetent managers, there is more to this job than sitting at the front desk! Jessica tells all and shares some pretty ... Show More
1h 16m
Oct 2025
Rosewood Hotels & Resorts President: Radha Arora – Redefining Hospitality, A Sense of Place, & Loyalty In The Details
The Gstaad Guy sits down with Radha Arora, President of Rosewood Hotels & Resorts, to explore the philosophy and details that define one of the world’s most admired luxury hospitality brands. With decades of experience leading by example, Radha brings an insider’s view on how hot ... Show More
54m 55s
Feb 2023
Hilton’s Laura Fuentes on the power of a fully human experience at work
<p>Laura Fuentes, <a href='https://www.greatplacetowork.com/certified-company/1000367'>Hilton</a> CHRO and EVP, talks about the importance of building a fully human experience at work — one where work fits into a good life, and not the other way around. </p>
<p>Hear why she looks ... Show More
23m 7s
Feb 2021
Travel & Tourism - Hotels
In this week's Premier Skills English Podcast, Jack, Rich and Rowan are staying at a hotel. The language focus is on checking in, hotel facilities and making a complaint. In this week's task, we want you to make a complaint and respond to some complaints. Don't forget to listen t ... Show More
26m 17s