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Nov 2025
11m 38s

Inside the Guest Experience: Lessons fro...

Farah Shammas
About this episode
Send a text What truly makes an unforgettable guest experience? In this inspiring conversation, Vassos Kilanis, General Manager of St. Raphael Resort, shares real stories, memorable moments, and the values that shape exceptional hospitality. Mr. Vassos also opens up about the COVID years, revealing how the hospitality world adapted to uncertainty, maintaine ... Show More
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Dec 2
The Future of Hospitality: Insights from Vassos Kilanis
Send a textIn Episode 172, Farah Shammas talks with General Manager Vassos Kilanis about the latest trends and fresh ideas driving change in the hospitality industry. Get valuable insights from an experienced leader in the field.✨ This episode isn’t just for those in the hospital ... Show More
15m 16s
Oct 2025
What Truly Makes a 5-Star Hotel?
Send a textIn our recent discussion with Vassos Kilanis General Manager at St Raphael Resort, we explored what really defines a five-star hotel experience in today’s world. Is it still about marble lobbies, gold-plated details, and extravagant décor? Or is true luxury something d ... Show More
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Innovation Meets Hospitality with Panis Pieris
Send a textIn this inspiring episode, we sit down with Panis Pieri to explore how innovation, technology, and creativity are reshaping the future of hospitality and tourism. From discussing whether Cyprus can truly become a startup hub for tech and tourism, to exploring the role ... Show More
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