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Nov 11

11m 38s

Inside the Guest Experience: Lessons fro...

About this episode

What truly makes an unforgettable guest experience? In this inspiring conversation, Vassos Kilanis, General Manager of St. Raphael Resort, shares real stories, memorable moments, and the values that shape exceptional hospitality.

Mr. Vassos also opens up about the COVID years, revealing how the hospitality world adapted to uncertainty, maintained high standards, and found new ways to make guests feel safe, valued, and happy.

#HotelTalkPodcast #Hospitality #LuxuryHotels #Travel #VassosKilanis #HotelIndustry #GuestExperience #PodcastSeason4 #VassosKilanis

Host Farah Shammas :
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