Are Retailers Facing a Coming ‘Tsunami’?

Craig O'Shannessy, tennis strategist, analyst for multiple Grand Slams, and New York Times contributor, joins the show to discusses how data-driven decision-making, underused tactics like serve-and-volley, and coachability separate today’s champions from the rest of the field. Ca ... Show More

In this Ripple Effect episode, Wharton management professor Mike Useem explains how leadership has evolved in recent years and how leaders can better handle economic uncertainty, social change, and innovation. Hosted on Acast. See acast.com/privacy for more information. 

In this Ripple Effect episode, Wharton marketing professor Pinar Yildirim explores what research reveals about modern romance, dating apps, and long-term relationship success in an era of digital connection. Hosted on Acast. See acast.com/privacy for more information. 

The department-store veteran explains how retailers can become more consumer-centric, experiential, sustainable, and diverse than they’ve ever been.See www.mckinsey.com/privacy-policy for privacy information 

Read more > Listen to the podcast (duration: 25:22) > How can retailers ensure strong sales this holiday shopping season amid continuing supply-chain problems? Two McKinsey experts share their insights.See www.mckinsey.com/privacy-policy for privacy information 

Retailers need a data-informed, collaborative, store-by-store approach to combat shrink. The payoff: higher profits and better customer experience.See www.mckinsey.com/privacy-policy for privacy information 

Read more > Listen to the podcast (duration: 26:10) > Shoppers’ behaviors and expectations have changed dramatically—and continue to evolve. If retailers want to keep their physical stores relevant, here are five things they’ll need to get right.See www.mckinsey.com/privacy-polic ... Show More

Which sustainability attributes matter most at the point of sale? Do consumers pay attention to sustainability claims? A new report from McKinsey and NielsenIQ provides answers.See www.mckinsey.com/privacy-policy for privacy information 

Across the United States, consumers are continuing to spend, but they’re not opening their wallets too wide. Joining us are McKinsey partners Colleen Baum and Tamara Charm who say retailers that offer personalized promotions, same-day delivery, and “buy now, pay later” plans are ... Show More

What does purposeful growth look like in the retail sector? Christiana Shi and Stuart Hogue, former senior leaders at Nike, speak with McKinsey’s Brian Gregg about the company’s formula for serving customers—with a focus on digital transformation and the direct-to-consumer model. ... Show More

Covid-19 has accelerated luxury’s shift online. Farfetch CEO Jose Neves talks about the company’s positioning in that transformation, how it’s created a high-end online customer experience and what brands need to know about e-commerce post-pandemic.<hr><p style='color:grey; font- ... Show More

Read more > Listen to the podcast (duration: 27:17) > Consumers shopping for high-end jewelry and watches are increasingly favoring brands that act responsibly, value diversity, and have a compelling brand presence both online and offline.See www.mckinsey.com/privacy-policy for p ... Show More