Craig Nangle is not only an expert automotive technician but also a master in taking care of the customers needs and wants. He shares how to get the most out of your visit to the service department, what we need to know as a customer to get the best possible service outcome, and not only the importance of being listened to, but more importantly, being unders ... Show More
Mar 2023
Mashup: Leadership Principles and Practices That Are Crucial for Your Success
Leaders exist on teams to provide guidance, inspiration, and motivation when working towards a specific set of goals. However, maintaining a high level of leadership excellence is not an easy task and requires leaders to actively build time in their schedule to work on supporting ... Show More
1h 18m
Jul 2025
#353: What's the Big Deal with Empathy?
Perry Holley and Chris Goede explore the importance of empathy in leadership and how it shapes a culture where people feel seen, valued, and cared for, ultimately driving higher retention and engagement. They share practical strategies for developing empathy, including staying cu ... Show More
22m 54s