Gemma Milne talks with Asher Lake, of Unlocking Digital and Mercedes-Benz, about the power and potential of robotic process automation, how companies can scale solutions beyond the proof-of-concept stage, how well RPA lends itself to low-code and citizen developer efforts, the level of expertise needed to get the most out of automation, and where companies may be missing out on opportunities to implement technologies like RPA.

About Asher Lake:

Asher Lake is a Corporate Automation Coach at Unlocking Digital, as well as RPA Lead at the Mercedes-Benz Customer Assistance Center. He explores ways to combine the optimization of the employee experience with the digital capabilities of AI, RPA, chatbots, and more. He is a Product owner, Scrum Master, and project manager who is working to take the robot out of the human to enable them to do what they do best.

Learn more:

https://www.linkedin.com/company/unlocking-digital

Topics of discussion

Summary of robotic and desktop automation, as well as business process management (02:18)
Attended versus unattended RPA (04:49)
The best uses for RPA currently, as well as principles and characteristics of good process candidates for RPA (07:36)
How should companies go about setting up or trying out RPA, and how to scale those efforts (16:02)
The most common obstacles companies face when trying RPA (21:47)
How organizations should address employee concerns about RPA and job security (30:02)
The next breakthrough or innovation to expect from RPA (32:21)

Sponsor link

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