logo
episode-header-image
Nov 2019
17m 9s

121: Developing An Internal Referral Sys...

Dr. Russell Kirk
About this episode

What are you doing to generate internal referrals? If you haven’t really thought about internal referrals or the system you are using isn’t working as expected, you’re in luck! This week I am talking on the topic of internal referral systems.

I'll be completely transparent with you, in the past I’ve primarily focused on external marketing or cold marketing, if you will. Sure, we’ve had regular referrals from patients, but unrelated to any internal referral system strategy we may or may not have. 

As a practice owner I decided it was time to create a strategy for internal referrals. Some of what I learned was surprising, like the cost to acquire a patient from an internal referral or from another patient is so much less than traditional marketing efforts. On today’s episode I’ll be discussing the benefits of internal referrals systems, some of the reasons we disregard setting them up, and some steps to set up referral systems for success in your practice.  

In this episode, you’ll hear:

  • The benefits of setting up an internal referral system strategy
  • How overcoming the trust barrier through internal referrals can improve client rapport
  • Some reasons why dental practice owners, like myself, may be ignoring or disregarding internal referrals
  • Variations of rewards for patients who refer you to their friends and families
  • Pondering the question, “How do you ask for referrals from your patients?”
  • Some thoughts on how to craft language that doesn't sound salesy or pushy

 

Resources mentioned in this episode:

Business of Dentistry

Voices of Dentistry 2020

 

Connect with Russell:

Dr. Russell Kirk

Podcast

Facebook - https://www.facebook.com/businessofdentistrypodcast/

IG - https://www.instagram.com/businessofdentistry/

Twitter - https://twitter.com/businessdentist

LinkedIn - https://www.linkedin.com/company/business-of-dentistry/

 

***

EPISODE CREDITS:

If you like this podcast and are thinking of creating your own, consider talking to my producer, Danny Ozment.

He helps thought leaders, influencers, executives, HR professionals, recruiters, lawyers, realtors, bloggers, coaches, and authors create, launch, and produce podcasts that grow their business and impact the world.

Find out more at https://emeraldcitypro.com 

 

Up next
Jun 2020
141: Business Systems To Reduce Viral Transfer
Just to give you an update of my practice right now, we initially did a gradual rollout, bringing in our team members back on piecemeal over a period of three weeks. And now, we’re back full-time – basically, with a new way of doing business. Obviously, the downtime has given us ... Show More
16m 55s
May 2020
140: Preparing for Our Return to Practice with Dr. Victor Martel
How are you going to approach things once your state allows you to reopen your office? Do you think you’re going back to where you were pre-pandemic? There are a lot of questions that are yet to be answered because these are unprecedented times. But there will certainly be a huge ... Show More
53m 7s
May 2020
139: Coronavirus Conversation With Dr. Justin Moody
Practicing for 23 years now, Dr. Justin Moody is one of the most credentialed Implantologists in the U.S. He is the Founder and Director of Implant Pathway, a continuing education program that focuses on the surgical placement of dental implants. Dr. Moody is also an internationa ... Show More
1h 23m
Recommended Episodes
Jul 2024
531: Growing a Medical Practice with Dr. Rao
How to grow a Medical Practice with Dr. Ramesh Rao. Show Notes Page: https://www.thehowofbusiness.com/531-dr-rao-growing-medical-practice/ Dr. Ramesh Rao shares his immigrant and entrepreneurial journey and his insights and experience with growing a medical practice. Dr. Rao also ... Show More
49m 3s
Nov 2024
245. Dr. Bobbi Stanley - Getting Ahead and Building Wealth
Join Journal Club Download my free guide to Internal Bleaching PDF Follow @dental_digest_podcast Instagram Connect on Instagram: @dr.melissa_seibert on Instagram DOT - Use the Code DENTALDIGEST for 10% off Dr. Bobbi Stanley began her dental practice in Cary with the goal of provi ... Show More
49m 19s
Jul 2024
691: Solving for Why: Strategies for creating a career of purpose and meaning (with Dr. Mark G. Shrime)
Welcome to an interview with the author of Solving for Why: A Surgeon's Journey to Discover the Transformative Power of Purpose, Dr. Mark G. Shrime. Solving for Why is an inspiring memoir about finding the answer to life's biggest question—"Why?"—and about following that answer t ... Show More
51m 22s
May 2024
The Champion Blueprint. Episode 716 With The Real Brad Lea (TRBL)
In this episode of Dropping Bombs , I had the pleasure of sitting down with guest Dr. Jeff Spencer, a former Olympic cyclist and renowned performance coach. We kicked off the conversation discussing Jeff's incredible journey from growing up in poverty to becoming an Olympic a ... Show More
1h 23m
Jun 2024
272. Eric Chaffin — Doing Good by Doing Right [Encore Edition]
The real game changers aren’t just the ones who talk a good game — they’re the ones who take decisive action and make a tangible impact in their communities and with their clients. If your team isn’t genuinely committed to doing the right thing every single time… you’re on a fast ... Show More
36m 7s
Feb 2023
115. Breaking the Mold: From Brazil to Johns Hopkins - The Journey of Dr. Rhanderson Cardoso (IMG Roadmap Series #108)
I am bringing back the IMG Roadmap live program; this is an intensive but fast bootcamp to get you ready for the 2024 match cycle. If you want to be informed once we launch click here https://www.aceyourclinicals.com/2023! ***** Have you ever heard that International Medical Grad ... Show More
23m 51s
Sep 2024
237. Dr. Jed Best - Pediatric Dentistry & Pediatric Dental Materials
Join Journal Club Download my free guide to Internal Bleaching PDF Follow @dental_digest_podcast Instagram Connect on Instagram: @dr.melissa_seibert on Instagram DOT - Use the Code DENTALDIGEST for 10% off In the corridors of academia, Jed Best, DDS, MS (ADL ’72, DEN ’79) has eme ... Show More
47m 40s
Jun 2024
226. Rob Stanley, DMD, MS, PhD - New Concepts in Implant Dentistry
Follow @dental_digest_podcast Instagram Follow @dr.melissa_seibert on Instagram Connect with Melissa on Linkedin  DOT - Use the Code DENTALDIGEST for 10% off Dr. Robert Stanley has been interested in dentistry since spending hours in his grandfather’s dental office in Chicago as ... Show More
1h 2m
Feb 2025
Male Addiction in the Digital Age — with Dr. K
Dr. Alok Kanojia (Dr. K), a psychiatrist and co-founder of the mental health coaching company 'Healthy Gamer,’ joins Scott to discuss how tech addiction affects mental health, the science of relationships, and the challenges men face today. Follow Dr. K, @HealthyGamerGG. Scott op ... Show More
1h 3m