Customers you can't please. Are they wrecking your business? When you have customers, you can't please sometimes it's just a gap in your work agreement.
There needs to be teamwork between homeowner priorities and the house cleaner priorities. Another reason Angela Brown, The House Cleaning Guru recommends using worksheets.
Customers you can't please activate your satisfaction guarantee which cost you your company profit.
End the relationship with the never happy, nit-picky, high-maintenance customers. Solve the problem or move on.
Today's Ask a House Cleaner sponsors are Savvy Cleaner (Maid service training.) HouseCleaning360 (the place to find maids and house cleaners.) Savvy Perks (benefits for house cleaning business owners and their staff.) And My Cleaning Connection (a hub for pro cleaning tips.)
*** COMPLETE SHOW NOTES FOR THIS EPISODE ***
https://askahousecleaner.com/show
*** MORE VIDEOS LIKE THIS ***
Broken Vacuum - https://youtu.be/wmCpLk43Eic
Damage Control for House Cleaners - https://youtu.be/eFHErJW-f5k
Housekeepers Having a Bad Day - https://youtu.be/iwpQq1Dasfg
Accused of Theft While House Cleaning - https://youtu.be/hWBVEs0XoLk
11 Ways to Overcome a 1-star review - https://youtu.be/6d-CyNAXfKw
*** RESOURCES FROM THIS EPISODE ***
FREE WORKSHEETS YOU CAN DOWNLOAD – https://savvycleaner.com/worksheets
The Customer Rules: The 39 Essential Rules for Delivering Sensational Service - https://amzn.to/2N1eihH
Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results - https://amzn.to/2KxWCss
Extra Mile: 500 Customer Service Tips for Success: Tools to Attract, Satisfy, & Retain Even the Most Difficult Customer - https://amzn.to/2tN076X
The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service - https://amzn.to/2MtHsEY
The Big Book of Customer Service Training Games - https://amzn.to/2KsRTYN
We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites.
*** OTHER WAYS TO ENJOY THIS SHOW ***
ITUNES - http://apple.co/2xhxnoj
STITCHER - http://bit.ly/2fcm5JM
SOUNDCLOUD - http://bit.ly/2xpRgLH
GOOGLE PLAY - http://bit.ly/2fdkQd7
YOUTUBE - https://goo.gl/UCs92v
*** GOT A QUESTION FOR A SHOW? ***
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*** HOUSE CLEANING TIPS VAULT ***
(DELIVERED VIA EMAIL) - https://savvycleaner.com/tips
*** FREE EBOOK – HOW TO START YOUR OWN HOUSE CLEANING COMPANY ***
http://amzn.to/2xUAF3Z
*** PROFESSIONAL HOUSE CLEANERS PRIVATE FACEBOOK GROUP ***
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*** WHAT IS ASK A HOUSE CLEANER? ***
Ask a House Cleaner is a daily show where you get to ask your house cleaning questions and we provide answers. Learn how to clean. How to start a cleaning business. Marketing and Advertising tips for your cleaning service. How to find top quality house cleaners, housekeepers, and maids. Employee motivation tactics. Strategies to boost your cleaning clientele. Cleaning company expansion help. Time-saving Hacks for DIY cleaners and more. Hosted by Angela Brown, 25-year house cleaning expert and founder of Savvy Cleaner Training for House Cleaners and Maids.
*** DISCLAIMER ***
During the shows we recommend services, sites, and products to help you improve your cleaning and grow your cleaning business. We have partnerships or sponsorships with these companies to provide you with discounts, and savings. By clicking on and buying from these links we may receive a commission which helps pay for the production costs of the show.
Support the show so we can continue to bring you free tips and strategies to improve your cleaning and help you grow your cleaning business. THANK YOU!
*** SPONSORSHIPS & BRANDS ***
We do work with sponsors and brands. If you are interested in working with us and you have a product or service that is cohesive to the cleaning industry reach out to our promotional department info[at]AskaHouseCleaner.com
*** THIS SHOW WAS SPONSORED BY ***
SAVVY CLEANER - House Cleaner Training and Certification – https://savvycleaner.com
MY CLEANING CONNECTION – Your hub for all things cleaning – https://mycleaningconnection.com
HOUSECLEANING360.COM – Connecting House Cleaners with Homeowners – https://housecleaning360.com
SAVVY PERKS – Employee Benefits for Small Business Owners –
https://savvyperks.com