Join us as our host, George Kamel, talks to Shane Benson. Shane is the senior vice president of operations at Chick-fil-A corporate and was Chick-fil-A’s vice president of customer experience for 16 years. He shares how the customer service culture at Chick-fil-A has developed over the years and the underlying principles you and your team can put into practi ... Show More
Jul 3
Why Working More Is Keeping Your Business Small
🎯 Figure out your business's next steps in a free consult call with an EntreLeadership® team member: https://ter.li/cjk4u0 The more successful you become, the easier it is to get trapped in the day-to-day. In this episode, learn how to free up your time, build margin, and develo ... Show More
9m 3s
Dec 2022
Business Breakdown: Chick-fil-A | Ep 469
Slow and steady always wins the race. Today, Alex (@AlexHormozi) talks about Chik-fil-A’s story, interesting facts about the company, what they did to stay in the game, and some important lessons we can apply to our own businesses. Welcome to The Game w/Alex Hormozi, hosted by en ... Show More
27m 38s
May 2024
How Simple Modern Built a $200M+ Brand on Generosity & Culture
<p><span style="font-size: 10pt;">How can a business blend substantial growth with a robust culture of generosity? Today on the show, I'm joined by Mike Beckham, CEO and co-founder of Simple Modern, a nine-figure drinkware company nearly a decade old. Mike is also a well-known po ... Show More
1 h
Sep 2023
How to Be A Great Leader with Frank Blake
<p>On today's episode of the podcast, I'm sharing a conversation I had back in 2018 with Frank Blake. We discuss the virtues of patience and listening, the importance of focusing on the customer, and the pitfalls that companies can fall into with their R&D efforts. Fr ... Show More
44 m
Dec 2024
From Navy Officer to CEO: When Military Discipline Meets Business Strategy
<p class="MsoNormal">In this episode, Aaron Sheeks, CEO of PureCars, shares actionable insights on strategic growth, leadership, and data-driven marketing. Learn how to build a thriving culture, align your team's efforts with ambitious goals, and leverage customer data to revolut ... Show More
45m 5s
Apr 2020
#CX 49: Have I Oversimplified CX? w/ Ethan Beute
In this episode of the #CX series, Ethan Beute, Chief Evangelist at BombBomb and coauthor of Rehumanize Your Business introduces for conversation the essence of customer experience: how you make people feel. Subscribe to hear every episode of Ethan's podcast, The Customer Experie ... Show More
8m 39s
Sep 2024
Enhancing Customer Service and Privacy
Welcome to another episode of "Accelerate Your Business Growth"! I'm your host, Diane Helbig, and today we're diving into the world of digital marketing strategy and analytics with our expert guest, Phillippa Gamse. With over 25 years of experience and nearly 500 clients under he ... Show More
34m 10s
Nov 2024
Rapid Response: Cultivate loyalty at every level, with Chewy’s Sumit Singh and former Exos CEO Sarah Robb O’Hagan
How do you cultivate loyalty, from investors to team members and, of course, customers? Business leaders have long debated this. Host Bob Safian invites two guests to weigh in with their secrets to brand and company loyalty. Chewy CEO Sumit Singh has built his pet-centric busines ... Show More
21m 30s